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Phone: (304) 263-1772
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- all major credit cards, master card, visa
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Reviews
The products are well made, however the customer service is terrible. I also received the "next week" answer when calling about my piece. When it finally arrived, it was damaged and the man in the store acted like it was no big deal. He finally gave me 30.00 off which was nothing. My fear was when I got the piece home we would not be able to mount the hutch to the desk properly. I was correct. He was NOT concerned about having a satisfied customer and was perfectly okay selling a damaged piece of furniture. We will NEVER buy another piece of furniture here. We would rather take a drive for better service
Bought an entertainment stand from here a year ago. Really was happy with the piece. I had an unfortunate accident that the door on the stand got broken. I took the door to them on Aug 18 to be repaired, after a month i was told its going to the finishers i will have it in a week. A week later they forgot to pick it up. A week later they forgot again. The next week they had an accident and it had to be fixed again. Finally today October 15 i get the door and the stain doesn't come close to matching. Looking at the new door they made its not even the same make. If a zero tating were possible thats what I would give them. INCOMPETENT very bad customer service.
We had great customer service when ordering a piece of furniture almost 10 weeks ago. At the time of purchase, we were told it could be stained and would be ready in 4-5 weeks! It's almost 10 weeks later- I've called twice and each time were "the next couple in line" and should be ready soon. They say they'll call as soon as it's ready! Good luck if you order (ours was from the show room floor- I'd hard to see the turn around time if it wasn't there!)
11/12/2010
Provided by Superpagesthis is the worst service i have ever had i have been waiting since aug. for my dresser. everytime i have called i keep getting the run around of 2 more weeks. the last time i had called they said that it was next in line to be done and we stated we would call you when it was ready. after a month my boyfriend went in there to confront them and come to find out that they have never even ordered it yet and course they gave him the same answer, just 2 more weeks. well its been 2 weeks as of mon and guess what, no dresser. this is the worst experience that i have ever had. i could understand taking a while to get it done but what i cant deal with is being lied to because of their mistakes.
Details
Phone: (304) 263-7522
Address: 159 Monroe St, Martinsburg, WV 25404
Website: http://amishrealwoodfurniture.com
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