Top Hat & Tails

Staff was very professional and helpful 👏 my tuxedo and experience @ the store was great.

OMG!! THIS IS THE WORST EXPERIENCE!! WARNING DO NOT GO TO THIS STORE! WE HAD A HORRIBLE RUN IN WITH THE STORE PERSONEL TODAY. MY DAUGHTER'S BOYFRIEND RENTED A TUXEDO AT TOP HAT AND TAILS 1809 SPRINGFIELD AVENUE MAPLEWOOD NJ STORE. PROBLEM IS HE RENTED THE SUIT WITHOUT TAKING THE DRESS AND IT REALLY WAS AN AWFUL MATCH. SINCE HE SAID HE DID NOT SEE ANYTHING ELSE HE LIKED WE DECIDED TO CANCEL THE RENTAL 2 HOURS LATER. I CONTACTED THE STORE AND SPOKE TO THE SALESMAN HORACE/ OWNER?. I ASKED HIM ABOUT CANCELLING THE RENTAL. HE WENT BALLISTIC ON THE PHONE. HE SCREAMED AND WAS VERY ANGRY. HE SAID HE WILL CHARGE US $50 FOR HIS TIME BECAUSE HE DOES NOT WORK FOR FREE THAT HE HAS A FAMILY TO FEED ETC... AND HUNG UP ON ME BEFORE I COULD EVEN RESPOND. I CALLED BACK AND ASKED HIM WHY HE WAS BEING SO UNPROFESSIONAL AND DISRESPECTFUL. I NEEDED TO KNOW WHAT THE PROCEDURE WAS. HE WAS STILL VERY UPSET, TOLD ME HE HAD TO BRING THE CONTRACT BACK AND HUNG UP ON ME AGAIN. ONE HOUR LATER WE ARRIVED AT THE STORE. THE KIDS WENT IN TO DELIVER THE CONTRACT, ASKED ME TO STAY IN THE CAR BECAUSE THEY DID NOT WANT HIM TO UPSET ME ANY FURTHER. THEY WENT IN AND IMMEDIATELY HE STARTED TAUTING THEM . HE TOLD THEM THEY SHOULD JUST SAY YOU WENT SOMEWHERE ELSE, THAT THEY ALL HAD THE SAME THING. HE WAS VERY ANGRY AND HARRASSED THEM EVEN AFTER THEY SIGNED WITHOUT QUESTIONING THE HUGE DEDUCTION. 5 MINS LATER THEY CAME OUT THE STORE UPSET AND SALES MAN WAS RIGHT UP ON THEM THREATENING TO BUST HIM IN THE FACE WHEN THEY FINALLY RESPONDED TO HIM. TWO OTHER BIG MEN FOLLOWED BEHIND. I COULD NOT BELIEVE IT. I CALLED 911 AND IT WAS A NIGHTMARE.

I HAVE NEVER SEEN ANYTHING LIKE IT.

HORACE EVEN CAME ACROSS THE STREET, TRIED TO START A FIGHT IN THE MIDDLE OF THE STREET.



AFTER AN UNSUCCESSFUL ATTEMPT TO GET HELP FROM THE POLICE I GOT THE KIDS OUT OF THERE AND DROVE TO THE POLICE STATION 2 MILES AWAY. I FILED A COMPLAINT. I AM ALSO REPORTING IT TO THE BETTER BUS. BUREAU, CHAMBERS OF COMMERCE, AND ALL RELATIVE ORGANIZATIONS.

WE GOT HOME A BIT SHAKEN BUT SAFE....

ON THE BRIGHTER SIDE WE FOUND A BEAUTIFUL TUX IN COLEMAN'S $60 CHEAPER AND THE SALES PEOPLE WERE REALLY ATTENTIVE AND VERY PROFESSIONAL. TOP HATS & TAILS PRICES ARE ALSO WAY OVER THE TOP!!!!

SOMETHING IS AWEFULLY WRONG WITH THIS SALESMAN/ OWNER !