Mansfield Medical Clinic

Dr. Irvine is professional and compassionate, always willing to take time and listen.

I have had a wonderful experience with this office. The last PCP I had never returned phone calls and would only spend less than 3 minutes with me and then leave. This office is very professional and courteous. The new office staff are always willing to help and will answer any questions you may have.

I started going here due to chronic neck pain. After X-rays showed nothing, they referred me for an MRI. 2 weeks after my MRI, I still had no results, and I finally called. They said "Oh, well you have a bulging disc in C4-C5". I then asked what the plan going forth was. The person on the phone had no clue, and there were no notes on my file. She said she would have the doctor call me. Never did receive a call. That week I also had a well woman's visit, with pap, urine and blood work done. While I was there I finally just made an appointment for 2 weeks to talk to the doctor about my MRI results. That following appointment I was charged another $40 co-pay, only for the doctor to come in for 3 minutes and tell me they are referring me to an orthopedic back/neck specialist...Really? I had to pay a co-pay for that? To try and make a long story short, that same day I come home from my appointment and had 2 letters from the clinic in the mail. One was regarding my paper, saying it was normal. The other was regarding my bloodwork, and all it said was to call for an appointment. Needless to say, I was concerned, so I immediately called. The lady on the phone didn't know what I was talking about, so she placed me on hold. 10 minutes later, someone else got on the phone and told me my MRI results. I stated I already knew my results, and was in that VERY DAY for a follow up on that, and I was calling because it appeared my lab results were abnormal. She said "I don't show anything about your lab results", so I told her about the letter. She claimed that letter was to inform me of my MRI. WHAT?!? Why the heck would you send me a letter that clearly states "BLOOD WORK: PLEASE CALL FOR AN APPOINTMENT" when it has NOTHING to do with my labs, AND you are giving me information I already have?!?! So in exasperation, I asked what the results of my labs were. She told me she had no idea, that the doctor hadn't even looked at them yet.