Manassas Computer Repair Inc

Rip Off Report Available Here: http://www.ripoffreport.com/r/Advantage-Computer-Services/Manassas-Virginia-22554/Advantage-Computer-Services-Kens-Hardware-FraudulentScam-Computer-Company-ReplacesYour-1224950 --------------------------

SUMMARY:



This business is likely intentionally scamming its customers and deliberately engaging in fraudulent activity when a job/work order will allow them to swap your more expensive and higher performing PC parts for much cheaper and underperforming ones without informing you of such changes. Should you attempt to confront them on this, they will claim they made a mistake then place another underperforming part into your computer. Further confrontation will result in them hanging up on you, lying about other business related issues such as being unable to look up your invoice on their computer, and all before attempting to offer you a check for a refund even if you paid with cash while trying to convince you a check is the same as cash even though their business does not accept checks for payment. ----------------

CHRONOLOGY:----------------------



 In order to upgrade our PC’s graphics card from a GTX 660 to GTX 970, it was discovered that we would need to upgrade our Power Supply Unit from a 330W to a 550W.

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 This business said they could do it, only to then say they couldn’t and suggested they put all our computer’s components in a new tower.

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 Then they stated that they couldn’t transfer all the components and that they would have to use a different motherboard and processor.

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 They placed in a much inferior processor and then said that was an accident.

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 The “correct” processor was supposed to be only slightly slower than our original one and was in actuality only a little more than 50% as powerful as our original processor.

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 Business never said any of their computer options would result in a significant performance drop to where our original PC with the old GPU would outperform our new set up with higher end GPU.

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 Request for a cash refund instead of a check since we paid with cash was not honored and the reason given was completely false. (stated that he would have to close his store early to leave despite the fact that someone else was there and he was witnessed in the mall while the store was open prior to that)

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 After yelling and refusing to rectify the situation in a way that wouldn’t be inconvenient to us granted the amount of inconvenience he had already caused, Ken (the owner) proceeded to threaten to call the police.

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 We went to a different computer store and asked that if they couldn’t use our CPU for whatever reason that the replacement CPU be at least comparable to the original at which point they asked why we thought they would make the computer slower for any reason especially given what we were coming in there to have done.

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 Computer was done at the other computer store using the original CPU (something Ken said wasn’t possible), done cheaper (something Ken said we would never find), and took only one try to get right.

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 If you’re there to get computer accessories and know what they look like and are, you can go to this place, but if you want something done with your PC and care about performance, do not go to this store.

Horrible, Horrible place! He will lie to hell and back to get what he wants. Don't be fooled by the positive reviews. Thats ken himself writing them.

I have had the priviledge of doing business with the owner's Ken and Stacey for the last 10 years. Ken knows computers in and out and will zero in on any issue one may have with a computer. What I like about this business is that I am not treated like a number but not only a person but am made to feel like family. I am an individual that has a high end pc rig. The only purpose for my computer needs is gaming. Ever so often I contact Ken to ask what the latest and greatest upgrades are available for my gaming needs. Unlike many businesses he will tell me if I do not need to spend money. His pricing is not only fair but he goes out of his way to price in favor of the customer. Advantage Computer's is a rare business in today's climate. They believe in old school thinking-great service,pricing and customer service will not only get a sale for them today but create customer loyality for future business. This enviroment and thinking is the benchmark all business should adhere to in order to secure their continued success and rejuvinate today's marketplace.

I had taken my computer in for a thermal event, the guy said he cleaned it. when i picked it up i still noticed dust in the computer. I took it home and 2 minutes later thermal event error message. I had another guy look at it and he said they didn't do a thing, he cleaned it and did not charge me a thing and it works now. if i ever see this guy i;m going to show him what cleaning is.

Do not be fooled by the owner's "nice guy" act. This shop does not make its policies known prior to the sale, does not stand behind what they sell, and does not care about their customers. I purchased a laptop from them which stopped working within one hour of purchase. When I brought it back to them, they refused to refund the purchase price, and refused to take a quick look at the machine (even thought the technician was in the shop at the time) to see if it was a simple problem (it was). Take your business elsewhere.

These guys are great they saved my life. This shop knows their hardware. Just ask for Ken he can he can help.