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TollFree: (888) 305-8051
Phone: (571) 229-9393
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Hechos Enterprises
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Reviews
06/25/2015
I don't know how I start, let me say something how about the customer service I have had the worst experience what this branch specially with the manager Lee, he was more into making money instead of having I return customer, I tried to rent a car for two days since my car was at the body shop unfortunately the closest Enterprise they can pick up is the one Mr Lee run.
I made a reservation to have a cheap car can take me from A 2 B, since I'm under the budget. So I called the branch to confirm my reservation Lee told me he has one car but a full Sedan and I have to pay full price. That was really disappointed since I'm an enterprise customer for more than two years with a membership,
After waiting more than an hour they brought me a full size car which I don't know why he couldn't do it in the first place,
After returning my car to a place related to enterprise I end up with additional Day charge says the lady who took the keys from me forgot to call the branch and I was the victim of this miscommunication and the customer service,
* I have filed a complain on 6/10/2015 and no one even bother to call me back, and I filed another one on 6/23 still no response.
the only two names shine Mr Sam was so helpful, and Miss Ashley she was so polite
Details
Phone: (703) 393-6475
Address: 8513 Manassas Dr Ste 101, Manassas Park, VA 20111
Website: http://www.enterprise.com
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