RockAuto

I returned an item because it was not the part I needed. It was in perfect condition when I sent it. Received an email back saying it was broken. A pic showed a broken part but not in the box I sent. It MAY have broken in shipping although I packed and shipped it carefully and to their specifications. But more likely they just didn't want to refund me my money. Either way, they missed a chance to keep a customer. Found other cheaper and faster online parts options.

ordered my parts on Saturday. Recevied an email quickly, their warehouse was closed for the weekends so my part was pulled on Monday. I had received 2 emails keeping me up to date, So yes, they do care and stay in touch. I received my part Wednesday just as scheduled. I will be doing business with them again.

Yellowpages.com webmaster(s) ...please

add this website under their mailing

address:thank you?: rockauto.com

I'll edit/clean up this review later to make it

more readable/civilized/polite ......

Indiana customer needed parts exchange

for a 19XX Volvo sedan....customer service

wont return any emails.....once this google.com

store has your money.....they just don't seem

to care if you nedd parts exchange....save your

self time and frustration ....avoid ordering

car parts from.... rockauto.com ... if

rockauto.com finaly sends me emails I will

change this review to reflect that .....

Off Topic: compliment:yellowpages.com

webmaster(s) ... thank you all very much for

making the edit/review button much easier

to find .... spring 2009 .... now yellowpages.com

is better than epinions.com ...... I'll keep my

past/present reviews civilized .... as I'm sure

yellowpages.com owners/webmasters would

appreciate ..... again the edit button is terrific

..... we can go back and completely re-write

reviews if needed.