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You Haven't Seen Moves Like These Before!

General Info
* Household * Apartments * Offices * Light Commercial & Internal Moves * Locally Owned & Operated * Entering Our 25th Year * NO MOVE TOO SMALL! * Local-Statewide-Midwest * Dedicated to Your Move Only * FREE ESTIMATES * Senior Citizen Discounts
Email
Extra Phones

TollFree: (866) 548-1722

Services/Products
Apartments Estimates Free Estimates Household Items Local Packing Supplies Pianos Storage
Brands
Commercial, Residential
Payment method
amex, discover, visa, check, mastercard, cash, invoicing available, all major credit cards
Location
From where you are to where you want to be.
Amenities
Free Estimates,Need packing supplies for your move? We’ve got you covered!,Looking for help packing? We can do that too!,FREE DELIVERY for customers within Madison: Monday through Friday: 9:00 AM – 4:00 PM on orders over $50
Accreditation

Better Business Bureau

LC 66370

MC324-639-C

Angies List http://www.angieslist.com/companylist/us/wi/madison/mad-city-moving-services-reviews-389483.aspx?cid=ssabadge

Madison Magazine 2017 Best of Madison List http://www.channel3000.com/madison-magazine/best-of-madison/best-of-madison-2017/339666238

Associations
BBB Acredited Business, Member OF Better Business Bureau
Categories

Reviews

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DB
Danielle B.

05/30/2014

Overall

They are horrible and i would not recommend this company to anyone! They have the worst coustomer service I have ever had to deal with. They damaged my wall and some of my stuff, the manager's response was "the movers are only human," and it has taken them over a month to respomnd to me about coming out to fix my stuff. If you want your move to be pleasant and free of stress do not use this company!

gemini_rising

07/17/2013

Overall

Overcharged me, didn't wrap my furniture or provide floor runners and doorway protection like the contract stated, broke my bookshelf, and would not move my punching bag (even though it was okay'd in the quote I was given). When I complained to management, not only did I get yelled at by the owner, essentially called a liar, and was not given any feedback on if they'd be refunding what they overcharged, I decided to file a complaint with the BBB. Well, that sure got the owner to email me very quickly...yelling at me in all caps, and telling me I was wasting his time. He even had the nerve to call out MY work ethic when he doesn't even know what I do for a living! He demanded photos of me, which I had, and I sent them to him. Then, after a few more emails, he demanded the photos AGAIN all in caps lock. The owners are very rude and threatening, and I will never use them again. Ever. They did not hold up their contractual obligations written out by them, and yet, I'm the one that has to pay more. Still awaiting a response to see how they will accommodate this work, but after siding with their workers, even when photos have been provided, and yet still calling me the liar, if this doesn't get resolved I will definitely have to be taking this further than the BBB.

reviewer98765

07/14/2012

Overall
I did not use this company, bu...

I did not use this company, but my neighbor did. The movers drove right over my front yard with a giant truck. This dented in my yard. I called the company to complain about what they did and all he said is that they shouldn't have done that. He didn't ask for any of my information and did not ask about whether there was any damage to the yard. I would not recommend them if this is an example of the kind of care and service you could get.

mycomike

06/09/2011

Overall
High price - low competence: ...

High price - low competence: Mad City estimated the cost of moving my 2 bedroom apartment at $364 but charged me $700. After they finished I found that they had forgotten to move 3 desk lamps, 1 floor lamp, 1 folding chair, 1 suitcase with clothes and a desk, claiming they could not remove the legs (it took me 3 minutes). When I complained, the next day they sent a truck and 2 guys to rectify their error and charged me another $100. Their movers were impressed by their own strength trying to move as many boxes as possible on a dolly resulting in dropped and damaged boxes. Mad City has a personable staff, but be wary of their competence and integrity.

lindajeank

09/29/2009

Overall
Exceptionally Pleased!

Used Mad City Moving recently to move my home from a small town to Madison. I searched on-line and after viewing the Video that Mad City had, I made my decision to use this company. It was a very good decision! They were prompt, courteous and very helpful. Nothing was damaged. I definitely recommend them if you are in need of a moving service!

skiman1

06/25/2009

Overall
Good movers / Bad Management

Was quoted it wouldnt cost more than $500.00 no mater how long it took. Showed up with a 3rd guy and said it was $30.00 more per hour if we used him! Bill came to $680.00 for 5 hours! (Ouch!) They will quote you one cost over the phone and charge you differently when all is said and done. I am reporting this to the BBB apparently they have pulled this bait and switch before and should be held liable! The movers themselves were excellent and very friendly, it's too bad they are working for such a scandle riddled Mickey Mouse operation!

claimed iconBusiness Response12/21/2009

We and our paperwork are very clear on our charges, and how our operation works. We spend a large amount of time on the phone with customers and there is no confusion on how we charge. Our reputation with the Better Business Bureau, Dept of Agriculture, Trade and Consumer Protection, and Angie’s List are all excellent. We speak with numerous customers on a daily basis and the way we charge does not change. We would under no circumstances, as would any other mover, quote a flat price no matter how long it takes. We charge on an hourly basis based on the number of men on a move. A typical move quoted at $500 would be a 2 person move If there was a 3rd person added, it would only be due to the fact that on arrival the move was larger then what was disclosed to us earlier, or there was piece that required 3 men such as a piano or pool table. We give our customer the option when it comes to additional men, and $30/hr is not a normal rate for a 3rd person, it would normally be more. We would not force additional men on a customer; it is to their discretion to use them. We can only be as accurate with our estimates as our customers are accurate with the inventory given us. We have our policies and how we charge on our website and these are documents identical to what our customers are given. Please feel free to call us at 608-274-9855 if you have questions regarding this review or visit our website for our policies.

This listing has been claimed by a business representative.
spartanfan65

01/22/2009

Overall
recommend

I moved my mom from one assisted living room in Stoughton to another in Oregon. I spoke with the manager Arden who was very nice and helpful. The move took 2 hours which I thought was reasonable. I admit that I was not there to supervise the move but I feel that they did a good job. They packed up her things along with the move and the cost was close to $225.

winter09

10/29/2008

Overall
Moving

They are prompt and very careful. I would have them any time. Try them you will like them!

megs-box

10/24/2008

Overall
Megs

Stay away from these guys. They charge on hourly basis and are as slow as molasses. They quoted me 2 hours for a job but took 6 hours and charged me for 6 hours. Out of the 2 guys that came to move my furniture, one person was pretty much standing idle for most of the time. Their only aim is to stretch the job as much as possible so that they can get the most money out of you.

claimed iconBusiness Response10/29/2008

We take pride in our ability to assist our customer with their moving needs. When speaking with you on the phone, we go to a great length to fully understand the belongings that you need us to move, and base our estimates on the amount of items you disclose to us. If the amount of items you have changes this will effect the amount of time to move your belongings, which in turn will effect your estimate. We welcome all customers that have concerns to call us and express them. We have not recieved any communication from the customer whom wrote this review, and would invite them to call us and discuss. We have searched our records to attempt to locate this customer and could not find a job within the last month that remotely fits the description of the scenerio in the review. We would like to understand the concerns and strongly urge a call from this customer to us to discuss. We are more than willing to try to understand your concerns and meet on a mutual ground. Customer satisfaction is a high priority for us.

This listing has been claimed by a business representative.
lisacharli

11/09/2007

Overall
Your first & last call!

My move was last minute, I called the night before. They immediately booked me, with no problem. The guys were prompt, friendly, and efficient! And it wasn't overpriced... I would definately call them should I need to move again!

Details

Phone: (608) 274-9855

Address: 2825 Perry St, Madison, WI 53713

Website: Let us Help You put your Move on!

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