Rivergate Village Dental

I went into see Dr. Hall at Rivergate Village Dental as a new patient with a tooth ache. The office is really nice and the staff and Dr. Hall treated me great. She was so gentle! I left with no more tooth ache. I would recommend her to all my friends!

The whole experience was an epic nightmare from the beginning to the end. I started with Village Dental Group of Indian Lake and when that office was closed all records were sent to Rivergate Village Dental Group (or Village Dentistry per my Insurance). I cautiously made my appointment and was told to be there at 8:30 a.m. to have 3 fillings completed. I waited for the dentist to arrive 30 minutes late. I then once in the chair realized the dentist was in such a rush, she said no need to numb you to do the 3 fillings with anything more than the numbing gel (REALLY??). After much pain and 5 minutes later I was walking out the door, Yes that is how fast 3 fillings were done! I had to make 2 more subsequent appointments to fix the terrible job done on the fillings. I had resin on the gum line and resin between my teeth and on my crowns. I went to see a Periodontist and he literally could put the dental hook behind my fillings and said they had to be completely redone by a reliable dentist. I will try to shorten this here; we contacted them because I now have to pay another dentist to fix the terrible job that was done on my teeth. They wanted me to go see another one of their other dentist 50 miles away from where I live, to see if they could fix the damage. I asked for a refund so I can go to the specialist and they refused full or partial reimbursement. So I am left with paying hundreds of dollars for the worst dental care a person could receive. If you choose to go to this office please be aware there is not a Regional Office or a Corporate Office to file complaints or discuss any type of situation. Their Office Manager only states she can text her District Manager to ask questions (Shady don’t you think??). Due to my experience I would avoid this establishment at all cost!! This is based on my own personal experience from 2013 to 2014.