Discount Tire

I was giving a 1.5 hour estimate. Two hours later I was told it will be another hour. Coffee was cold, restrooms were filthy. I will not be coming back to the store.

To whom it may concern,
I cannot say enough about the concern, caring, and professionalism of Jon, Jimmi, Matt and Jake at the Discount Tire at Tilch and Hall Rd in Macomb County, MI. These guys went above and beyond my wildest expectations the other day! I won’t get into the specifics but, I have never seen a greater group of individuals take the needs of their customers to such a great extent. I also have never been treated so well by a business as I was the other day. Their actions were heroic (and I don’t take that word lightly).
I work down by where that Discount Tire is but I live 60 miles away from there. I will now only go to that Discount Tire if I need something done! I owe these guys a great debt of gratitude. I will forever be grateful for what these guys did for me! People like this are becoming more and more rare these days. To see this many in one spot is mindboggling!
If you need something done to your vehicle…..don’t hesitate to take your car there….they are honest and professional and will treat you with the respect you deserve.

Regards,
Josh

They are thieves, never deal with them. I live in Canada (Waterloo, ON), bought a set of four Goodyear Viva Authority tires from them 3 weeks ago and I spent $500 and the salesman (Alex) confirmed to me and my wife that the tires are under warranty at any Good Year Dealer in Canada. The tires are vibrating on the highway, I called them back because Good Year Dealers in Canada told me that Viva Authority tires are exclusively made for Wal-Mart, hence, they cant honor this warranty from Discount Tire!! I spoke to the store assistant manager (Ryan), who has told me that their tires are not under warranty in Canada!!! and he is not honoring his salesman promise to me that the tires are under warranty in Canada...



This store is asking me to drive 3 and a half hours to their store and cross the boarder, every time I have an issue with their tires, so they clearly tricked me just to make the sale deal... I phoned Good Year and I filed a complaints against this specific store of Discount Tire.



Do not deal with them, they sound very sweet to sell you the tires and then you only get the worst customer service ever.... They don't deserve any stars at all.

this store is terrible,i whent there becuse a friend told me they repair tyres for free,it started last night when i picked up a piece of metal in my rt rear tyre,i could hear the air leaking out & knew it was going flat.all i had was a can of fix a flat so i put it in added some more air drove it home the next morning it was fine(still holding air & not leaking)so i figured i sould try to have it patched,thats when i went to this store,the guy said o sure we can fix that for you,im thinking cool thats great,they take the wheel(still holding air & driving just fine)a few minutes later the guy comes back and starts telling me that the hole is too big and they cant repair it,so i say ok thanks anyway.this is where it gets good,when i get the wheel back theres no valve stem core or cap & all the wheel weights removed & the tyre is now dismounted from rim(totally un-useable)when i ask the guy if they can just put it back the way it was when i brought it in(still holding air & driving fine)he refused stating it was unsafe & that they could be held liable.that sounded crazy to me seeing that i brought it in in working condition,needless to say now i have a wheel i cannot even put back on car and use,i immediatly went to bell tyre right next door,they fixed it right away without any problems & did not charge me.BELL TIRE ROCKS!DISCOUNT TIRE...NOT!

These guys try to rip you off everytime you go to this location. They always want you to buy a set of four tires because it's best for the vehicle. I never get an offer from them to pay for anything. Take your business else where and complain about the service to corporate. Something has to change.

Don't go there!!! I was disappointed in my sales person, and the way the store was ran. Store was clean but clearly needs new management..........