More Info
- General Info
- Pampered Paws Pet Resort provides Dog and Cat Grooming and Bathing, Specialty Pet Foods, Feline and Canine Boarding, Pet Day Care, Collars and Leashes, and Pet Toys to the Lubbock, TX area.
- Email Business
- BBB Rating
- Extra Phones
Fax: (806) 793-7384
- Services/Products
- Day Care
- Brands
- Corti-Care, Solid Gold
- Payment method
- amex, discover, master card, visa
- Other Link
- Categories
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Reviews
09/02/2011
The staff of Pampered Paws REALLY cares about animals. I adopted Tigress, "Tye", from Pampered Paws in 2004; they rescued her from certain death after she and her litter mates were dumped on a farm to market near Lubbock. Before I was allowed to become her owner, she was nursed back to health for months, spayed, and vaccinated. They had me visit her at their location several times to ensure I would be an acceptable match for this dog.
I want to express my gratitude to Pampered Paws for giving me all the love that Tye (the staff called her "Honey") has brought to my life!
08/06/2011
I have been going here for many different services. Both of my dogs are groomed here, one of who is a massive shedder is also furminated here. All of the numerous grooming sessions I have been extremely pleased with and will continue to take my lil babies here. Whenever I go out of town I always take my dogs here. I am extremely happy with how I have been treated as a customer and more importantly how well my dogs are taken care of. Thanks so much Pampered Paws, keep up the good work.
01/12/2011
Pampered Paws is not a huge, shiny, one-stop pet superplex. But what they lack in size and polish, they make up for in having a great staff that really appears to care for and get to know the dogs that come to see them. Clients are often greeted by name as they walk in the door, and you really feel as though they care about you personally, and are not just after your money. It is also nice to see a chain which carries the high-end holistic foods, not just the well-known brands which you see on TV. (My dogs require a little bit more than your average bag of grocery store kibble, so its nice to have somewhere to go for grain-free foods and pre-made raw diets.)
Everybody can have a bad experience with a business, and it is unfortunate. I personally feel the staff at Pampered Paws are attentive and well-trained, and I feel comfortable leaving my dogs in their care. They always come out clean and happy, and that speaks volumes to me. Kudos to you, Pampered Paws.
08/11/2010
I've taken my dog to Pampered Paws for several years. This last time he looked like he had been shaved with a straight razor by an amateur. Several nicks and cuts. Uneven shaved areas. Some scraping of the skin. I will not be taking him back. Their work has gotten sloppy and dangerous and painful.
Hello My name is Diana Dowd and I am the CEO of Pampered Paws This will have to be a two parter since the response will not allow the full message. First, I would like to apologize to a very delayed response, however I just now happened upon this review nor have I received a phone call about this situation. Second, I would like to give you a very heartfelt apology on your perception of a poor groom and unpleasant visit. We take shoddy work very seriously and it is something that I absolutely do not tolerate! In fact I guarantee it. People on a weekly basis bring in other work from other shops for us to fix not the other way around. If there was an issue with the quality of work I wish you would have notified us and spoken to me. If you had been coming to us for years you must know how we take our work very seriously. There are only 3 shops in Lubbock who bother with continue education out of 21 facilities in town we are one of them. Two of which actively compete in grooming competitions and we are one of them again. The lengths we go to assure the quality, happiness, safety and comfort of each guest is above and beyond that would surprise many, so much so I truly believe we are the best in Lubbock hands down and without exception. In fact we were the first shop to be certified through the industries top association. That being said we are human and errors happen, but when they do I take them very seriously and extremely personal. Although criticism is hard to take we try to take what we failed at and try improve and learn from it. Unfortunately if someone has had a bad experience and they do not notify us personally then we will never know how to improve. Continue.......
11/20/2007
After having my dogs hair butchered by another local groomer, I took her to pampered paws and they were able to clean her up. Very clean place and I felt comfortable with living my dog there. Highly recommend this place!
Details
Phone: (806) 793-7387
Address: 5201 13th St, Lubbock, TX 79416
Website: http://www.pamperedpawsoflubbock.com