Rescue Rangers

Car decided not to start in the middle of nowhere at 9pm on a Sat. I called AAA and they set me up with Rescue Rangers in Louisville KY. I was in town for an event, and had no way to get my car fixed; the steering wheel was locked, the key wouldn't turn, and the shifter was stuck in P. I had to get my car back home (200+ miles away), and figure out how to rent a car at that time. Initially they told me they could not take it back to Ohio, but then called me back a short time later saying they could. In the time I was waiting, I was able to get a one-way rental back to Ohio. The driver (Conroy), showed up loaded the car promptly. I asked the driver if he could drop me at the airport to pick my rental car, and he said he would. The gentleman I spoke with on the phone (Mark), wax also very professional, and kept me abreast as to what was happening.

Although this was set up through AAA, Rescue Rangers took charge and got business handled. This company drove my car to Ohio 200+ miles away, in the middle of the night, and dropped me at the airport so I can get my rental car. A+ guys keep it up.

On Friday November 11, James P was the driver sent out for my auto distress call. He seemed to know what he was doing and so far I have not had any problems with my car. I gave him one star due to his strange behavior. He made of point of NOT looking at me. After he jumped my car battery, put away his equipment, had me sign the disclaimer, gave me his card and battery results receipt, he did not leave. James sat in front of my open garage, which is behind my house, for at least 5-7 minutes writing something. When he finally left, instead of driving away from my house, he backed down the street to my nearest neighbor’s driveway. Then James slowly proceeded forward with a focus solely on my house. This really unnerved me!!! I tried to call your office but the line was busy. This morning I called but evidently the office was closed.