Julianne's Florist

Julianne's Florist is wonderful, I would definitely recommend this Florist in The SHIVELY KY area, I sent arrangements to my Niece who is battling Cancer, she received them rapidly after placing my order, she was amazed at how beautiful they were, and to have her smile was a pleasure for me. Thanks Julianne's Florist you deserve applause !

I have never been so disappointed in a floral arrangement in my life. The original delivery was made on Friday, March 13, 2015 during a driving rain storm. The flower arrangement was left at the door without any protection or cover to the arrangement. Once received, the arrangement was in pitiful condition. Half of the flowers were bent over and crumpled, let alone the arrangement did not look at all like the description of the arrangement on the FTD website where the arrangement had been purchased for me. When I attempted to notify this florist of my complaint, I was hung up on by an employee twice, before the owner finally came to the phone. After a lengthy discussion, she agreed to send out a new arrangement on Monday, March 16, 2015 and promised that the arrangement would be lovely and lively. Suffice it to say, I was completely stunned today when I received the ugliest and puniest flower arrangement of my life! After speaking to the "giver" over the weekend, I know what was spent on this arrangement and I know how it was supposed to appear. There is absolutely no comparison. Upon receiving this replacement arrangement, I immediately contacted Julianne's Florist and spoke to the owner letting her know how disappointed I was with the flowers. She was argumentative and surly. She insisted that the arrangement should be considered acceptable to me and that she had done the arranging herself. Considering the fact that her website says that they offer a 100% Guarantee, this customer is not at all satisfied with either the arrangement or the florist. If this website will allow, I will attach photo's of the arrangement that I received and one of what it is supposed to look like so that others can see that there is absolutely no comparison between what was purchased and paid for and what was received. This is a terrible company and I will be contacting FTD with a complaint, as well.