AP Crafters

‎'The average dissatisfied customer will tell 8 to 16 people (about 10 percent will tell more than 20 people) about what rotten treatment he or she was made to endure at the hands of your company.'



quoted from http://www.solutionsandco.com/blog/2011/03/putting-a-price-tag-on-a-lost-customer/



As I was having lunch at AP Crafters today, a group of ladies who had just got done playing tennis(the Nike skirts and fit bodies totally gave it away) motioned me over, most specifically the one in the group that I later noticed was sans wedding band. We had good conversation for about 10 minutes and then the restaurant owner's wife came over and was adamant that I return to my seat as though I was bothering these women. It wasn't until the ladies explained that they invited me over that Judy left me alone. I left Betsy my # and told her that although I might not put a ring on her finger I'd cook her a delicious dinner sometime and returned to my table to finish my beer and food that had arrived. I wished the women well as I left after lunch and thought to myself that it'll be a cold day in hell before I return to AP Crafter's. As slow as their business is, to treat a regular like that who dines there quite frequently and knows almost everyone by name is appalling in my book.