M B Picasso Bodyshop

My recent experience with MB Picasso was very positive. I rear-ended a brand new Mercedes G55 Wagon last week. The owner of the vehicle really wanted to work with me and allowed me to refer her to MB Picasso. MB Picasso has worked on my fleet vehicle several times over the past two years and every time I have had a great experience. Let me tell you, both the owner of the vehicle and myself were WOW'd by the meticulous attention to detail of the vehicle and quick turn around time. All Mercedes original parts were ordered within 24 hours and they kept me in the loop about everything. This high-end luxury vehicle looked better than it did before and I am not exaggerating (they waxed it). From my experience I can now say that the work done here is better quality than a dealer. I drive over 50K miles a year and have seen a lot of work done over the years to my vehicles. Also, Robert, the owner, provided me with some of the best customer service I have ever received from any type of business. He has contacts all around the city that clearly respect him and it helps to make the entire process smoother. Thank you Robert.

I got in a car accident and was solicited by a tow truck driver to move the car. He brought it to MB Picasso without my permission and charged me a $300 tow bill.



The next day I found out that because my car was leased, I had to take it into a certified BMW repair shop instead of having it worked on at MB Picasso. Keep in mind I have signed nothing that authorized MB Picasso to charge me any amount of money. The only thing I had with MB Picasso on it was the tow bill saying that thats where it was being towed to.



In this period of less than 36 hours, MB Picasso billed my with bogus $75/day storage fees THREE TIMES(one for a portion of the night it was towed, and then the next day, and then a part of the next morning as this was when the other tow driver could get to it - Although Robert from MB Picasso swore to me that he would not bill me a third day). On top of that, they also charged me a $150 bogus handling fee. So total, they did absolutely nothing or me and scammed me out of $675. Whats worse is that they were cash only and I had to pay them to get my car, or they would keep charging me $75/day fees.



Im in the process of filing suit in the small business court, but I just wanted to warn you guys so you do not fall into the same trap that I fell into. My expired AAA membership would've saved me this $675 headache and scam. Robert, if you are reading this, I hope you get whats coming to you. You're a thieving con artist and should be put down.



TL;DR: DO NOT USE MB PICASSO! You WILL get SCREWED. HARD.