La-Z-Boy Furniture Galleries

We searched many stores before we found a couch set that we liked. It was at Lazyboy and came in 3 different colors. We opted for a color that wasn't in stock. The salesman told us it would be 3 weeks until it came in. When it turned 4 weeks, I started calling. When I finally got someone who knew about my order (because nobody from there would call me or return my calls) I was told 3 more weeks. About 3 months after our order, my loveseat was delivered, with the wrong color pillows, I got my loveseat, but not my couch, and they were going to return the pillows. Although I was was told that the balance would be due after delivery, Lazyboy demanded that I pay the entirety on the spot. After 4 more months, numerous calls not returned, and their standard answer of 3 more weeks, I finally received the sofa. The first set of delivery men were decent but the second set were atrocious, refusing to move out my old sofa, even though that was the original agreement and I had had no problems from the first delivery. They eventually moved the old couch out and promptly set it in front of my porch. 3 more months and I finally received the replacement set of pillows for the loveseat, but not until they had forgotten my order entirely and my husband had to take the original receipt to show them in person. I love the set but the disregard of my calls, loss of paperwork & outright lies made this the worst experience in my life. 10 MONTHS and all I ever heard was "3 more weeks". And don't try complaining to corporate as this is a seperate gallery entirely. I will NEVER buy from Lazyboy again.