LUXURY CLEANERS INC

I have been customer for Cumberland center for long time. Recently one of my 'THEORY" branded shirt was given for Laundry which has oil stains. Requested them to take extra care because of strain. To my surprise when I got the shirt it was torn and sorry note hanging on the short stating that strain could not be removed. When I collected along with other shirts, no one told me about this and I was shocked to see that it was torn during the process of keeping the shirt in the closet.

next day when I went to the store, the attendant told me to talk to Barbara who is General Manager of Luxury Cleaners. Barbara was rude on the phone and did not understand the pain/ shock that I have undergone. she says the best she can do is to give store credit and not to replace it. It was a branded shirt that I have to throw it now.

I feel they do not care for their customers. & customer service.

I cannot even give this business one star. I left my gown from daughters wedding worth over 200.00 a little longer then I should have and when I went to get it it was gone. The manager said she called my house which she never did . I listen to voice mail daily and never once was there a message. They only said sorry well that is not good enough. I hope anyone who thinks about going there thinks twice. I also hope whoever has the gown deserves to have it . Never will I step in this business again or ever recommend them. I also asked what they could do for me in this situation some type of credit or refund and she said no sorry. This is totally absurd and rotten customer service. The only reason I put a star is due to The review cannot be posted without a rating.