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KB
Kris B.

11/08/2014

Overall
Incredibly rude service/food isn't fresh

The only decent thing about this location is their desserts. When it comes to food everything I've ever ordered from burgers to corn dogs / chili dogs to tater tots taste like they've been sitting out for hours. BEWARE of their corn dogs bc even if you request fresh ones at intercom all they do is dip old ones back in frier. How do I know this? Because they are completely black and falling apart from the stick and hard as a rock. This isn't from frying them too long, but rather taking old ones and nuking them. Very nasty. I also wouldn't trust the cleanliness of this location b/c if they don't care to serve people expired food then they probably don't care about the sanity of the cooking area/friers. I completely washed my hands of this location after first having them remake my corn dogs and after waiting 4 minutes the server came out and apologized. I noticed one of my tater tots that was supposed to be a medium appeared to be a small, but she said no they were medium. During this I dropped a few in the car bc it was chilly out and I didn't want to hold her up. I tasted one and they were quite cold so I drove back through and waited my turn to get fresh tots. That was another 7 minutes. When the lady came out(Who was dressed in all black and I'm guessing she was a manager albeit being quite young ) with my fresh tots she asked for my old ones which I was more than happy to hand over. As she was walking away she rudely said, "yeah you've already eaten half of them." I also happened to notice that the fresh medium order of tots was larger than my old box so I was correct that I received the wrong size. Anyhow I was highly offended bc I ate all of toe before deciding they were too cold for my enjoyment. I was also harassed at the window when the woman asked if I had the old ones I showed her and she had the audacity to also question if any had fallen in the bag. I looked , grabbed the four that had and stuffed them back in. The woman who came with my corn dogs obviously told them I dropped some (which were three or four at most ). I couldn't believe I had spent $24 on food here and received such problems. After this ordeal I was left with a bad taste and decided to call and speak with a manager. I had to try 3x before getting through and when I did the lady wouldn't respond and I had explained my situation only to be further offended by her "silent" treatment. I'm guessing this was the girl in all black. I finally just hung up and called back and was atleast treated with dignity by a regular employee. If this was indeed the manager then she should be fired for poor customer service. Either way save your money and go somewhere that actually cares about the way they treat customers.

Details

Phone: (859) 288-2105

Address: 1026 S Broadway, Lexington, KY 40504

Website: https://locations.sonicdrivein.com/ky/lexington/1026-s--broadway.html

More Info

General Info
Experience unique, drive-in dining with made-to-order food and more than 1.3 million drink combinations.Experience unique, drive-in dining with made-to-order food and more than 1.3 million drink combinations.
Extra Phones

Fax: (859) 252-4625

TollFree: (866) 657-6642

Payment method
master card, discover, amex, visa, android pay, apple pay, company card, debit, cash, check
Price Range
$
Location
South Broadway Place
Categories
Other Information

Cuisines: Burgers, American, Take Out, Hot Dogs, Fast Food

Price Range : Below Average

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