Lee's Famous Recipe Chicken

I'm completely disappointed in the Management at Lee's on Richmond Road. I went through the Drive Thru last Sunday for Dinner. I arrived home without any "Sides". Needless to say, my Family was more than upset! I called immediately and spoke with the Manager, which could have cared less about the mistake. He had the nerve to say "When you come back in, we will give you your Mashed Potatoes/Gravy & Green Beans"....REALLY????? You will give me something i've already purchased? HUH???? Come again? After you've ruined my Sunday Family Dinner? Wouldn't you offer to reimburse and give something for compensation? I'm a small business owner and would NEVER treat a paying customer like this! He could have cared less, and was barely responding to me....Forget it, Lee's! KFC is directly across the street! Im headed there next time, and PROMISE I will not return again. You've lost our business!!!

First let me start off with the fact that I love Lees chicken (crispy and spicy jumbo dippers). Unfortunately, I now see the reason Lees is doing so poorly in comparison to KFC is due to customer service. I came through the drive through last night around 9:30 (they close at 10) and requested jumbo dippers. The manager, whom seems careless, asked if it would be okay if he gave me 2 or 3 strips because they were short a few dippers. I said okay, but what I ended up receiving were about 10 dippers, 5 extra small crust balls, and 2 spicy strips. I was supposed to receive 20 JUMBO spicy dippers with the meal so I drove back through and requested they make more. They told me it'd be 15 minutes and the young man who I'm guessing was the manager seemed quite annoyed. Now my boyfriend works as a chef in a high end restaurant and breading chicken and dropping them into the frier is quite SIMPLE. They were just being lazy. This happened last week too where they had to make the spicy dippers because they were out so obviously this is a habit with them. Anyway, I drive off to get gas and return 15 minutes later to pick up my food. I'm handed an incredibly soggy box of dippers. I taste them and the taste acidic and foul. Never before had I tasted something so disgusting, especially not from Lees. I cannot say with 100% certainty what caused this taste, but I surely had my "suspicions." So by this time it just turned 10 and I pull back around and still remaining calm ask if they would try one to see the taste I was describing. The young man agreed too and at first said they tasted okay( the crust was fine), but that he did indeed taste the strange, acidic flavor. What was I offered for all this trouble and hassle? Just a refund, and I was told I could keep the sides. Oh how nice of him. I still ended up paying for the extra two sides I had bought on top of the meal. It just really irks me that I drive all the way from Nicholasville Rd to this location and didn't even receive the food I came for. I will definitely be putting in a call to corporate, but I just wanted to write this review to forewarn other potential customers that they may be better off eating elsewhere.

The food is always fresh and well prepared. Moreover, I've never received less than friendly and prompt service. That being said, however, the Lee's locations in town are seriously in need of an upgrade in their facilities. The ongoing problems with the bathrooms in particular, are the only reason why I didn't give them a 5 star rating.