United Heating and Cooling Inc

United Heating and Cooling

To all my friends see what a horrible company they are.

DO NOT USE THIS COMPANY.. PLEASE READ BELOW:

Do not use the company for any service work. My mother in law paid United Heating and Cooling $400 the beginning of this year for them to do service work on both of their AC units since they do live in an town home/condominium. They have yet to come out this year to service the units. It is now May 4th and we turned the AC units on and the main level unit is not blowing cold. So we naturally called them to come out and service the unit today which they agreed to for an additional $125 and any additional parts/Freon needed we have to pay them as well at a 15% discount .

I explained to them that the reason for our call today and why the urgency was my mother in law is taking care of her dyeing husband in her home. He is laid up in a hospital bed in the middle of the living room and it is 80 degrees inside. I explained to both the technician and his manager on call that my father in law is on his last few hours battling dementia and we needed to have this addressed.

They had ZERO sympathy, towards the situation of which my mother in and law was going through. The manager on call said either we pay the $125 or he will just cancel the call for us. I asked him why have you yet to be out here to service the AC since she already paid the $400 in advance for this? In his words were we would have to reschedule an appointment on Monday to have this done that he would not do it today as we needed it to be done since they have not come out to service the unit in 2018. He then stated that my mother in law was suppose to schedule an appointment with them to have this done. I reminded them again that my mother in law has been dealing with my father in law's medical issue and he has been in and out of the hospital. Again not one "Oh I am Sorry" or one ounce of sympathy they just want their money.

Now how can you work with a company that is sitting on $400 of my mother in laws money already and they refuse to do the right thing and come out and repair the AC so my father in law and his family members do not have to deal with this. This company has ZERO HEART along with not a shred of compassion for what my mother in law is going through decency .

It shows the character of the employees at this company tonight and I will make sure that this horrible customer service and true lack of compassion for others gets spread all over the Internet. We will be cancelling out maintenance plan with the company and looking elsewhere to find a company that does not want to try and take care of people in the times of need.

PLEASE SPREAD THE WORD SO OTHER PEOPLE DO NOT GET TAKEN ADVANTAGE OF LIKE THEY TRIED TO DO TO MY MOTHER IN LAW TODAY!!