Pdi Kitchen, Bath & Lighting Showroom

I live in houston and i was visiting my parents in Georgia. I was installing a water filter and I broke a quick connect. Since i needed to complete the work that day (i was leaving the next day), I visited the local homedepot and lowes, but after spending a long time with the store helper, we did not find the suitable replacement or compatible part. One of the guy at Lowes suggested that I check out PDI. So i drove over there. Since I was not from this area and I forgot my cellphone at home, it was extremely difficult to find that place but somehow i found the showroom and the store. There were many people waiting so i had to wait a long time.. and when it was finally my turn, i explained my situation and showed the sales rep the part. Surprisingly, he did not even look at the part or tried to figure something out.. he just told me that i should contact the manufacturer for the replacement part. I explained to him that although i know that is very obvious solution, i needed to find a workaround now, and i also explain to him how i have been to many stores and I desperately needed a solution..but this guy did not care and just wanted to kick me out of the store.. He probably was not very interested in helping me because it would not be a big sale.. he was very rude and did not show any interest in helping me. He told me try Ace hardware. When i told him that i am not from this area and i do not have my cell phone, so i need some clear direction to write down.. but obviously he was not very interested in helping... So i left and went back to Homedepot. This time, a different guy was there and after he heard what i was trying to do, he thought about for few minutes and came up with two solutions using pretty basic pumbing parts. I bought those parts at homedepot and I was able to complete my work successfully. I was so greatful... These parts were pretty basic plumbing parts and I am 100% sure PDI has those parts..
PDI rep was one of the worst rep i have ever dealt with.. He did not care about his customer.. I was completely disatisfied with their terrible customer serice. I think PDI only focuses on revenue and profit.. they have no interest in helping customers... Great job Homedepot!! Shame on you PDI.. you need to train your employees about customer service..