Royal Cleaners

I dropped a dress off to be altered and it had a cute bow tie that wrapped around the waist. Upon receiving the dress, the tie was missing and they claimed I never brought it in. I left upset and called back stating I did not find it at home, the man yelled at me and actually hung up on me over the phone. I went back into the business several days later and I tried to explain to him that I remember using the tie as a way to show how I wanted the alterations completed so therefore the dress was dropped off with the tie. I said "I understand mistakes happen and this is an easy mistake when doing alterations. I just want you to make it right. I dropped my dress off, paid $45 for an alteration and received my dress with missing parts. I am upset at the service I received." The man raised his voice and was yelling at me at how he has so many clothes and a system to how he does his work. He again claimed that I never brought the tie in with the dress. I asked him multiple times to not yell at me, please lower his voice and to calm down because I was only looking for a solution to my poor service. After about 5-10 minutes of this, I told them I would have to report them to the BBB for the poor service, respect and product that I received. He told me "fine, do whatever you want." And I left.