Kopolow, H Kenneth, OD

If you're a busy professional, or a person with any self respect, you need to avoid this place. I purchased a year's supply of contacts that came with a "personal guarantee" from the optometrist to replace any and all lenses that are faulty. I had two go bad and when I went in to get them replaced I was told that my prescription was expired and they could not help me. That was shady, but I assumed that was the policy.



Then I received a phone call a few days later. They apologized and said I could come and pick them up. That they would honor their guarantee. I explained that the busy nature of my profession would not allow me to come back in for awhile. They responded that the replacement lenses would be waiting for me whenever I made it in.



Today I went to get them and lo and behold the same issue ensued. I explained that we had already gone through this issue and that I didn't have time to keep going through this. I was then engaged by a low level (yet quite smug) manager who crossly asked if I had the name of the person I spoke with. I didn't, so she told me that giving me my lenses represented a risk. The stupidity of that statement aside, I retorted that I was too busy to deal with this issue and to please remove me from their records and not to contact me again. She very sarcastically told me to have a great day, to which I responded that I prefer she did not. She then, again, just to be a jerk, replied "don't worry, I will!" Pettiness from a petty human being....



Upon reflection, it has become quite clear what we have here. The bottom line is that this is a location that is meant to service people without means. They are accustomed to dealing with people who they can push around, I suspect, since this is the second person I've encountered on a power trip. They are also, not surprisingly, grotesquely incompetent. It's not a good mix.



For me, it was conveniently located near my country club, so I gave it a chance. What a huge mistake and, more importantly, what a massive waste of time that I don't have. Do yourself a favor and just go elsewhere.