Kenneth Kelsey, Other

My husband waited about 45 minutes for his initial dental exam and cleaning. He went back a week later for a filling. His appointment was at 3:00. He made his payment at 3:30. By 5:30 he still had not been seen (I can't believe he waited that long, but that's what happens when he doesn't get specific instructions ahead of time). He asked how much longer and at that point he was told another hour. He got his refund and left. He will never go back. I am thankful that they didn't end up touching his teeth. If this is how bad they run the business aspect of the practice, Lord only knows how bad the dental work is.

Prices in the phone book do not apply. A root canal & crown costs $1375 insted of the price in the ad. Will not put prices in writing when asked or in person. Prices change at will. They want $5,000 and give a stickey note with scribbles with prices that don't hold