Fidelity Appliances Service Team

The worst service, since 01/13/2017 they haven't fixed my refrigerator, they are not even capable to give a diagnosis to AHS they just said that I have to wait and wait. AHS can not send me another company because they have to wait on their diagnosis, it's rediculous!!!

My warranty company sent Fidelity Appliances Service Team to us to fix our washer. Initially the tech fixed the original problem and it took couple week because he didn't have the part. After he fixed the problem on his second visit, in less than a week the machine started making very loud sound. We asked them to come back and check but it took two weeks. And during the third service the tech kept saying there was no problem so nothing we can do. The machine kept getting louder and louder. And we had the warranty company sent another company to to check out the problem and the tech found out that the tech left a big rag underneath the washer and caused to overheat and melt the one of the rings and caused the washer off balance when spin and that's the loud sound came from. We contacted Fidelity and they refused to take responsibility on their tech's oversight. Fidelity mistake would coast us about $500 bucks.
Save yourself time, money, and headache and stay away from this company.

The worst used them through home warranty . They came out6x to fix my frig. They did not fix it and were very rude. I believe they are a family owned business running a scam to charge the home warranty company each time they come out. The absolute most worst customer service and repair crew

Great service. Im really happy with this company. Will recommend for sure!

I'm really happy with this company, they called to schedule appointment right away after I placed my order. Came at the promised time and finished the repair really professionally. I would definitely recommend this company to anyone needing appliance service.