All Desert Appliances

This company is ridiculous and shouldn't be in business. I own several rental homes and I work for a real estate brokerage that manages many rental homes that we regularly work with all types of vendors and repair companies. We have been forced to use All Desert Appliances through Whirlpools appliance repair warranty program. The customer service center is rude, will not call you when you give lockbox access to get into your vacant homes or confirm the jobs have been done, or give any communication at all without making complaints to a manager to even know if they came to do the repairs. They were scheduled to repair a cooktop for a rental of mine that is vacant and refused to call me when the job was supposed to be complete to let me know if the home was locked up or if they needed to come back to the ​property again. They don't need to give me the technicians phone # to do this but it is common courtesy to call a client/owner/property manager to alert them about the status of the job. If my home, or a clients home is vacant with expensive appliances, we are entrusting our vendors to communicate with us when jobs are done for liability purposes. I find out the repair was not completed as they needed to order parts after I made many follow up phone calls. When I went in person to the home that I gave them lockbox access for, they left all the cabinet doors open, and lights on in the home so anyone outside could see in through the windows... They did a complete no complete no show on the follow up appointment and never finished the repair. They didn't even call to let me know they changed their mind to make the repair or finish the service request. I'm reporting them to Whirlpool along with all available sources for this type of negligent business.