Ray's Pizzeria & Steaks

We've been going to Rays for as long as they've been open. Their steaks and hoagies used to be great. But in the last year or so the quality has gone down, a lot.

And the service has gotten really bad.

A few weeks ago I called in a phone order and was told it would be ready in 25-30 minutes. I arrived to pick up my order 25 minutes later, and it wasn't ready for an additional 30 minutes. When I finally receivedy order, half of it had turned cold. When I complained, the counter staff took the cold food from my order and literally threw my money back at me.

I haven't been back since.

Bad experience, bad food and bad customer service!!! I went to Rays with my family shortly after 8pm and there were some tables with customers eating, and some tables with the chairs up on the tables. We ordered our food and asked if we could sit at a table to eat. The staff was not friendly but said yes. After our food was ready, (given to us in a brown paper bag) we started to unwrap the food to eat. The employees and Mama Ray(manager or owner) started yelling at us that we can't eat at the table and would have to leave the restaurant. (Apparently they don't allow dine-in customers after 8pm.) They were RUDE and would not make an exception and allow us to eat, even though Ray's was scheduled to be open for another 45 minutes. So we took our overpriced food home and found out they made mistakes with the order, and the food did NOT taste good!! The food was a waste of money and we were given Horrible service!!! Do Not Eat at Rays Pizza on Valley Forge Rd in Lansdale PA. A BIG waste of time and money.

These are the best steaks around!!!! If you can tolerate the rude employees, you wont be disappointed! There is absolutely no patience when calling in an order. Reminds me of an old Seinfeld episode....get it right or else!