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I purchased what was supposed to be a refurbished hot tub from this company on 9/7/17. The tub had a damaged cabinet and the spa pack wasn't working properly, so they were supposed to replace it with the a new one that was identical to the one that originally came with the unit from Balboa. I discussed at length with David Burns about my expectations for the cabinet repair. I even used an adjacent hot tub as an example and asked if the repairs would look "perfect" like the cabinet next to mine. He assured me that my cabinet would look identical to the one next to it. There were also some marks and gouges on the acrylic that he assured me would look like new when they were finished.

They were two weeks late on delivery and delivered it without replacing the spa pack and without any repairs to the acrylic. The cabinet had been painted, but the repairs to the cabinet looked like something a two year old would do by using staples to hold slats in place. It's no wonder that they lost two of the exterior slats in transit. The delivery guys tossed it around and banged it into position like a bale of hay. They told me that the Balboa spa pack hadn't come in yet and that they would bring it out and install it when it arrived. They also said someone would come out and replace the missing panels. Later, upon setup, I noticed that the filter that they simply threw in the bottom of the tub wasn't even close to being the right one.

The tub would not heat the water due to the spa pack being defective. The water pump controls wouldn't work correctly either. After multiple calls and six weeks after I had purchased my hot tub, I finally got them to come out and replace the spa pack. They did nothing to the cabinet, but assured me that they would send someone out to repair it. They also, said that they would send out the correct filter.

As of this date, I have made multiple calls (probably 25) and multiple texts to David Burns to correct these other issues. When he makes the mistake of answering his phone, he makes empty promises that are NEVER fulfilled. When I text or leave a message, there is no response whatsoever.

This company is a complete scam. Check out their listing on Better Business Bureau (bbb.com), please read all of the Reviews and the Complaints (in a different area from the reviews) before doing business with this company. All of the stories are very similar, in addition to them having an "F" rating from the BBB.