Ciao Bella Pizza & Pasta

NOT what we expected at all, extremely disappointing! Sausage sandwich was SLICED sausage, 4 slices of pepper and slopped with a gallon of marina sauce on a bun! Disgusting and CHEAP! A sausage sandwich should be an entire piece of Italian sausage, NOT sliced. The eggplant sandwich...OMG! eggplant was sliced so thin and sparsely on the sandwich, again doused in marina sauce. CHEAP...Cheap...Cheap...cutting corners to customers and charging high prices for crap food...No Thank you! The beef sandwich was plenty of beef, only 4 thin slices of pepper and 2 thin slices of onion. When I asked for more pepper...they wanted to charge me extra...WHAT...charge me more money because I want more than 4 tiny slices of pepper...cheap, cutting corners everywhere. STAY AWAY!!!! The place was not packed...and Now I know why, crap food, cheap owners cannot add ingredients to meals that should be added and NOT charged extra for. The waitress was very pleasant, God Bless her to find a new place to work, this place was horrible. Lakeland has many other "so called" Italian restaurants...this is NOT one of them! Eat Somewhere else and save your money!!!!

This letter is to complain about the quality of food and service I recently received from Ciao Bellas. I expected a much higher level of service from this restaurant, and I am quite disappointed. My church gave me the responsibility to find someone to cater our banquet. My husband had recommended this restaurant after using them for my surprise birthday party. I discussed with them over the phone their menu of food items that they cater and the prices. I was told the following; ziti $65, veal parm or chicken marsala $85, Caesar salad $55, House salad $45, meatballs and sausage $45 each. I had asked about garlic knots and was told that they are free with the order.

I had ordered two zitis, meatballs, sausage and salad. My husband and I picked up the food and with trust did not look at the food before leaving. Once I had arrived at the church and began setting up, what was supposed to be ziti was actually pasta and sauce. No cheese? Also, no garlic knots, and the bread in the small bag they provided surely was not enough for 50 people and half of the bread was missing the center. All of this for the price of $300.00?

When my husband came and spoke to them about how dissatisfied we were, instead of apologizing, etc., they came up with an excuse saying he had told me that baked ziti cost $100.00. I am so disheartened by all of this because they did not rip me off, they ripped off my church. Trust me, as a company owner myself, businesses rely on word of mouth and how you treat your customers and clients. Due to their dishonesty and I will not use their services anymore nor will I recommend their restaurant for catering to anyone.

It was great food, good price and the place was packed and we still got quick take-out service. Would highly recommend.

The best Italian restaurant in Central Florida. The owners are Italian and they really know what they are doing.