Benjamin Franklin Plumbing

Excavated my yard before asking me to do work for my neighbor. I waited the next business day to speak with the plumber (my neighbor had to wait a weekend for them to fix it), and try to understand the scope of the work being done, as I was told they would be digging up even more. After talking with my neighbor, we didn't understand why the pipe wasn't just being replaced at the blockage, rather than a complete replacement. I first spoke with the apprentice who was under the impression this would be an easy repair, just fixing where the blockage was. I then talked to the plumber who told me that couldn't be done. When I asked for an explanation, I was quickly brushed off with a "that can't be done" and "my saw isn't long enough." When I kept asking questions to try and understand, I was threatened that "according to plumbing laws," he could disconnect my sewer, repair my neighbors, and leave me disconnected. I told him that I'm a lawyer, and according to actual laws,he couldn't do that. I let him know if he did, I would quickly file a lawsuit against him.



They completed work later that day, and ended up charging my neighbor a rate that amounted to over $500 per hour. I was even told the repair ended up being easier than he originally expected, but amazingly this did not lower the bill any. The majority of the work was to dig a hole. The costs for material was minimal.

One of your guys came to my daughter's home and supousely fix the problem, three hours later the house was clogged again. We call back and were told that we had to wait until next morning or pay the after hours fee...all this after charging $387.00. We called another plumber who came out that night and really fix it. Of course I will be disputing the charge through my credit card.