Holiday Retirement

This company has gone downhill. Corporate has changed how the facilities are run and it is not good for the residents. Food is not good and too salty and spicy for most of the older people. My mother wants to move to a different place after living here for 2 years. They don't clean apts very well, get conflicting stories from mgr and activities person. This is a business now and not run with the residents best interest. If you love your parents, you want them to be in a loving, caring place. This is NOT the place.

My father has been living at Willow Grove in Matthews, NC for 5 years. It started out as a great place for him. Recently, it has begun to go down hill. My father's room used to be cleaned every week. It has not been thoroughly cleaned all summer. In the 5 years he has been there, they have had the carpet cleaned only once even though they will tell you they do it every year. The new managers appear to be very frustrated and do not talk very nicely to family members. My dad's rent has always been paid on time, so we should be able to expect that the services offered in his lease be supplied in a timely and thorough manner. Until they get their act back together, I cannot recommend this facility or company.

Holiday Retirement is changing the management style. It has left residents confused , angry and feeling abandoned.
When the "head" (no longer co-managers) was approached with questions and concern, I was told that "This is the way it is, and it cannot be changed". After being blocked like this several times I asked how to contact corporate staff. This request was refused and I was told "It wouldn't make a difference anyway".
This is a disgusting situation. Corporate, do you red these reviews?

Best experience my parents have ever had! They live in Las Vegas at The Montara Meadows. The residents, including my parents are truly happy. The staff is terrific and the managers are joyful, friendly and always willing to help, especially Marizzio and his wife Sandra.

My wife and I have been living at Thornton Place 1 year. We came here because we heard that the food here was very good. Well, it isn't, and it is worse than it was where were for 1- 1/2yrs. We pay $4000. per month, and I have to buy food at the market every week which averages $!00. ea week. We cannot continue to stay here unless you do something to improve the meals. Many residences that we are know of are moving out. WHAT ARE YOU GOING TO DO TO STOP THIS PROBLEM?????? Terry and Karen are wonderful and they are trying their best to accommodate the many unhappy residents. Hope to receive a reply from this message.

Jerome Schaeffer