Fays Marina Bayliner FourWinns Lowe Gillgetter Excursion Yamaha Boat Shop

I took a propeller in to be repaired and was quoted a price of "around $80". When I picked up the propeller the next week the cost was $294. The answer when asked why the difference was "it just cost more than we thought.". I asked why I didn't get an option to not have it repaired before they decided to spend my $294 (after all, I could get a brand new one for about the same amount) and the reply was they don't have a process in place for that. Bottom line: they took my prop, said it would be $80 dollars, they wouldn't give it back to me till I gave them $$294.

While in the shop talking to the service rep, we were interrupted over a dozen times and everyone else's problems/issues/questions were resolved before mine, as if I was the least of their problems.

I would not recommend Faye's to anyone. I feel they are inherently dishonest in their estimates and don't care about their customers.

For something that is post to be a great family experience it was a nightmare. It was going well till the day of delivery when they brought us the boat down to our lake house on Bass lake. not till it was docked did they explain to us that they had crashed the boat previous. What happened is they take the boats out on the lake by them to make sure everything on the boat is good. As they were loading the boat back on the trailer they crashed it and put a hole in 3 spots in the bottom of the pontoon. They also messed up the new trailer we bought. SO..... after they dock the boat they say "by the way, we had a little problem". So Kris FAY the owners wife, promised no other problems besides the big a$$ wrinkle in the front of the pontoon. well this is when the holes come into play cuz that was Saturday night, come Monday morning the boat is SINKING!!!!. So at this point i was so sick of it I called and talked to the owner Ed and said that I didn't want this boat, for heavens sake they crashed it. Ed said that its to bad and thats not the way things work and I have to keep the boat or I don't get my $3000 deposit back. Long story short after all the fighting I got stuck with the boat cuz the wordage in the contract. So I guess that is my fault. I told ED congrats on selling a boat, but you have no way got a new costumer!!

Thanks Fay's for helping us get the perfect boat for our family. When we walked in Sunday afternoon, Rosie greeted us at front door and fawned over the kids. Don, the owner, and Tony helped us pick out a boat just right for us, Wade in Service helped us with specialty equipment, and, at delivery, Jack took us out on the water and made sure we knew everything we needed to know to trailer, cover, launch, and operate our new boat! Thanks guys for a great experience, our family knows what we'll be doing this summer!

FAYS has been servicing and selling boats for over 36 Yrs, since 1972. There are three generations of FAYS family managing and many helpful employees that help you get the most out of boating. They sell America's favorite boat lines - Bayliner Boats, Tracker Boats, Tahoe Sport Boats, Sun Tracker Deck Boats and Pontoons, Nitro Performance Bass Boats and Fish and Ski models. FAYS lives up to their mottos - "Big Enough to Serve You, Small Enough to Care"; FAYS REWARDS with BEST PRICE GUARANTEE PLUS, NO HAGGLE NO HASSLE PRICING. FAYS is open 7 days a week and all summer holidays. This is supported with their 24 hour Showroom full web access through boatshop com to see all inventory up close. Export of boats internationally. FAYS has over 150-200 boats on hand, all under roof with 35,000 sq ft showrooms and 13 acre facility on-water. FREE 2-hour On-Water Professional Orientation with boat package purchase and FREE delivery to 200 miles with New Boat Packages. NMMA Certified Boat Show and Award Winning Service with PREMIER Certified Mercury and MerCruiser Service

FAYS MARINA Bayliner & Tracker Boat Center www.boatshop.com stores and services our deck boat and they are simply the best, without question. We have been using FAYS MARINA www.boatshop.com for nearly a decade after leaving another dealer for broken promises and other irritations. We heartily recommend FAYS for keeping your boating life simple and straightforward AND Affordable, especially with the heightened level of services FAYS provide. Charlie, Wade and Jack are proactive in helping us stay on the water troublefree... KUDOS to the FAYS team!

FAYS MARINA Bayliner Tracker Boat Center www.boatshop.com has been handling my family's boats for over a decade. Don and Rosie Fay are the greatest. And they selected employees who share their same great attitude about customer care and prompt service. Charlie, Jack and Wade have kept boating simple and easy for our family. We do everything with FAYS - we dock, we store, we service the boat - Wade even reminds us when something needs to be scheduled - where do you find that kind of service any longer?! Rosie makes us feel like family and Don is like a wise patriarch to make sure everything is simple and right. Three generations of FAYS ensures this customer care will go on for a long long time. They live up to their two slogans: "FAYS knows Boats!" and "Large Enough to Care for You but Small Enough to Care!" Thanks FAYS MARINA support team - the Turpin family