Bob Smith Toyota

Bob Smith Toyota may be a smaller dealership but they don’t fall short on anything. The service I received while I was shopping for a new car was bigger than anything I can think of. They were not pushy at all and very respectable. The saying has to be true. Big things come in small packages.

I go to this dealership for all service needs and I went about one month ago for the routine oil change, all went smoothly. I recently noticed that the dealership installed their plate on my car. After some research, I saw that this happens more often that it should (8 reviews on yelp that they did this, 3 on my brief search on the Internet) at this location. I am very particular about my car, as I've had custom work done to it. I did NOT give them permission to install their plate. I called and complained about it, they offered to remove the plate for me (I can do this by myself), and apologized but that was not enough. I will not be returning to this dealership.

Have always had a great experience at Bob Smith Toyota. I've purchased a vehicle here and also get regular service. The team is professional and efficient, and I usually never have a problem getting scheduled last minute.

Here a real review. Bait and switch by Mark and Tony the Scion salesman bully.



First,

Don't even bother emailing this dealership without a ton of emails rushing you to come on in!



Agreed on a price on a new car through emails.

Mark understood that navigation was required on this purchase.

As stated below. Yes it does. 

The new vehicle didn't have it so they insisted that we just except it and purchase it for and additional 1900.00.

Tony insulted my wife, insisted we sit like dogs while he and Mark find a new angle to just plain run up the bill.

ALSO PLEASE NOTE, We had no problem paying their fixed price. Such a simple transaction, dirty people.





Below is his actual email below to my wife.



-------- Original message --------



From: Mark XXXXXX



Date:05/14/2014 4:56 PM (GMT-08:00)



To: XXXX



Subject: RE: RE: Re: Your Request for a Quote on the Scion XB



XXXXXX,



Yes it comes with Bespoke Navigation. 



Mark XXXXXXXX

E-Commerce Director

Bob Smith Toyota

(818)248.9363

markXXXXXX@dealerdeliver…



Where in this simple email does it state I have to pay $1900,00?

We had a wonderful experience at Bob Smith Toyota and were treated like family. I've had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They were helpful and not at all pushy. Larry and Jason bent over backwards to help us with what we wanted. I will definitely buy a car from Bob Smith Toyota again.

We had a great experience working with Fausto Gonzalez. He was very professional and pleasant to work with. We especially enjoyed his non-pressure attitude. He approached us as a friend not a salesman. Everything went very smoothly. He answered our questions and gave us the proper information to make a great purchase on a new Toyota Camry. It was the deep grey we wanted with all electronic components we wanted. Thanks for making it easy!

I bought from Bob Smith Toyota because they were highly recommended from a friend. I stopped by to check their inventory and was pleased with their amazing customer service. They were polite and courteous. I hope to do business with them again in the future. They were incredible from beginning to end. They took the time to do it right the first time. Instead of fixing the problem they created.

Because my husband’s family has a long standing relationship with Bob Smith Toyota and enjoys coming here we chose to start our journey here as well. We completely understand now why they chose them over the other dealerships close by. Jesse was by far a pleasure to deal with. He made it simple. We are glad to be a part of this great dealership family

Excellent…. All members of this dealer were extremely helpful and set on making me (the customer) so happy. I will come back here for anything in the future. I am so grateful for the service I received today it was handled very gentle and professional. Great Team Great Dealer Great Job I will bring all friends and family to Bob Smith Toyota

Simply put, Bob Smith Toyota is the best! From sales to Finance to service they make me personally feel special and important. But most importantly Haik took his time, followed up with me for 7 years form when we first purchased with them. That to me is 100 % customer service. I can honestly say I am glad to buy my second truck from Haik and the Bob Smith Team. I will continue my happy business with them locally

We would like to express our appreciation and say thank you to a top notch dealership. We want to express gratitude for the professionalism of you salesman Marcos and Todd. Marcos went out of his way to ensure all out questions, concern, and requests were met to our standards. He was instrumental in helping us make the decision and he went above and beyond what was necessary to accomplish this. He truly is a valued employee of Bob Smith. He deserves your recognition and to be complemented for his efforts. He gave us full confidence in your dealership. Way to go Marcos this is for your hard work. I will recommend all to you! Keep In Touch The Dubois

I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me. Over the months we would communicate via email and I finally decided to purchase a Tacoma. Hail again was no pressure and he was able to provide me with an excellent deal. I have been too many dealerships over the past couple of months and have to say my experience with Bob Smith was by far the best.

We have been buying new cars all our lives just like others have. And, of course, we all hate that feeling of walking onto the car lot and twenty salesmen are ready to attack you. You are so busy fighting them off, you can't even concentrate on the car you like. When you eventually find that special car you want to buy, it is now the time to brace yourself and put on that special armor just to get through the arduous negotiations. It might take three different times to tell the salesperson that you really don't want the extended warranty, but he doesn't seem to hear you as he continues on with his spiel. Does this sound familiar?

Well, you won't find those antiquated methods at Bob Smith Toyota. You can expect to have negotiations but in a very respectful and mild mannered atmosphere. The laid back, small community charm is pervasive clear down to the owner's beanie babies collection for all the kids to sample. And if you say you don't want the extended warranty, it is a done deal, and it won't be mentioned again.

I invite you to share the experience we had in buying a brand new car - 2013 FJ Cruiser with the new Magma color Limited Edition. Ask for Mr. Jacob who will take care of you and tend to your every need. His honesty and straightforwardness will charm you like it did us. As soon as we talked to him on the phone, we felt that we could trust him and make a deal if we liked the car. In fact, we felt so assured by his demeanor, we drove four hours to this dealership. Thank you Bob Smith Toyota for your honesty, fairness, and respect.



Sharon J. Edelman

Steve Gahaghan



PS We are not associated in any way with Bob Smith Toyota except as a patron. We happen to like their customer service and felt the need to let other people know our opinion. If it helps other people, Yelp, another on-line review site, is using software that filters out good reviews that are never read, and also some bad reviews. Read Yelp with caution since they don't let in everyone's opinion.



Thanks

My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldn’t be happier with the location not too far for service. We are now proud owners of a 2012 Toyota Prius.

I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 ½ weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from Service had been our service guy for years know. I felt loyal to Bob Smith; I was always greeted whether service or sales. They are very respectful I would recommend anyone to Bob Smith Toyota to anyone.

Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience. Glad to do business with Toyota.

This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest purchase I have EVER had. I usually leave dealers ships with migraines, at Bob Smith that wasn’t the case. I plan to refer all friends and family to them. I am a forever customer.

I found Bob Smith on Cars.com researching vehicles I was interested in. They had the right car, right price. So we came to check it out. Jarvis and Justin were great and helpful over the phone and even texted me the best directions. Outstanding customer service if you ask me. We loved how clean the car was and how they presented their selves and the dealership. Justin was even working hard on his birthday! Happy birthday Justin!

I went around to many Toyota dealers and the service was normal. To my surprise this dealership was the BEST in service. All the sales people are friendly and beyond helpful. Haik is the BEST salesperson. He made the impossible, possible! Always a great smile. Justin was great as well friendly and helpful. I recommend this dealer, I felt at ease and family surrounded.

We looked around for a good deal and everywhere we went just didn’t have the deals we were looking for or just didn’t have a good enough selection. We happened to stop by Bob Smith Toyota and they had everything we were looking for. The staff were super nice and the salesmen were not pushy or forceful at all, this was very nice. They helped us get exactly what we wanted and we are very happy. BIG Thanks to the delivery person who took the time to show me everything in the car and how to use it.