Mortgage Investors Group Knoxville (Parkside/West)

My experience here was terrible!
The loan officer and his assistant do not communicate, I got duplicate questions everytime. On top of that everytime they asked for something I gave it to them within a hour an they failed to update their files.
The whole process was WRONG and stressful!! What was wrong you may ask? Well hmm the closing date was changed a handful of times because the mortgage broker sent incorrect information to the title company, put the deed and title in the wrong name and failed to submit all documents.

I was given my "final" mortgage payment however at closing this changed! When I asked why he stated "i estimated your insurance premium". Why would he have done this when he had a final insurance dec page for over a month? Pure laziness is my guess!
Whenever there were problems I would call and inform him of them and he would talk over me and make it seem like this is not normal and e has no idea what I am talking about. Lesson to learn for him is some serious customer service skills!
The assistant sent me terribly rude emails after I complained. One which stated "I know you are going crazy but I need...." Are you serious right now? I am going crazy?!
This place is a joke! I would not recommend my worse enemy to these people!
Serious coaching is needed! Customer service is terrible! We pay them thousands to work our loan an they treat us like garbage and get away with it? I think not!

Recently was referred by my builder to Mortgage Investors Group Parkside and received a construction to permanent loan. I closed on the loan last week and was recently looking up the number to give to a friend. I could not resist in commenting on the great experience I had. I was constantly updated on the status of the loan and current interest rates.I also felt like i was the only customer they were dealing with, I know thats not true because the phone rang constantly. I will recommend this office as much as i can and am glad i found them on the Yellowpages.com..

Outstanding customer service. Made our recent home purchase a smooth and enjoyable experience. I would rate the folks at Mortgage investors group parkside office exceptional..

I recently purchased my first home and enjoyed my experience with Mortgage Investors. Everyone there was friendly and knowledgeable. I was impressed with my loan officer, Rick Farmer. He kept in touch with me as my loan progressed. The rate that I was offered was the best available, and I would recommend Mortgage Investors Group to all of my family and co-workers.