Taylor Rental

I decided to rent a tent for my wedding day which was on a hot summer day. I had no idea what I needed to get in order to make this work. So of course I left it up to the "professionals" to help me out. The best day of my life was ruined because both the owner's son and owner Jim did not calculate the measurements properly. I decided to rent an AC unit to keep the tent cool for the reception but the length of the tent was not long enough causing the air to escape. The company was advised of the situation prior to the event starting but was advised not to worry because the tent will cool inside with time, but that of course did not happen. Therefore I was promised a full refund. Long story short my day was ruined and I did not receive my refund as promised. I will never conduct business with this company and do not recommend anyone else to fall into the same entrapment!

Seriously the best place to rent from. We have a huge family and are always having some type of event. Weddings, birthdays, holidays, whatever it is we always rent from Taylor rental. It seems like every few months we are renting something from them whether it's tents, tables and chairs, or the helium tank we just picked up, they are the best place to go. Great prices and nice people. My family's been renting from them probably as long as they've been open.

I rented items for a huge Thanksgiving dinner. I am unhappy. The gold rims on the dishes were worn on some items and had completely worn off others. The wine glasses are child-size, which doesn't make sense. They dropped the rental items off a day early (though they changed the date on my contract to reflect that and I didn't notice it) and they picked them up two days late. They were supposed to pick them up on Saturday, so I waited all day Saturday and missed out on the after-Thanksgiving one-day sales I planned on going to. They picked them up on Monday. They did not do setup or breakdown. They dropped off bags of chair cushions that I had to tie on all the chair myself, and then I untied and rebagged them before they picked them up. They inconvenienced me with both their dropoff and pickups. I had their items for 6 days. I only wanted them from the day before till the day after. This was ridiculous. When I spoke to Jim Brown, he told me that his crew misunderstood his text and thought they were supposed to skip my house on Saturday. (What could he have written that would have made them think that?) That was a mistake on their part, not mine, yet I suffered. When I said he should adjust my bill, he said, "So, it always comes down to money, doesn't it?" Yes, it does. I didn't get what I paid for, AND he made me miss out on the savings I'd have gotten if I'd been able to shop on Saturday. Jim offered me an adjustment of $30. I said $68 would make me happy. "No, ma'am," he said. I then pointed out that the reputation of his business wasn't even worth $38 to him, so to HIM it was all about money. If he'd given me a $68 adjustment, I'd have been satisfied and I would not have written this review. But I think everyone deserves to know how Jim handles things when things have gone wrong. As long as he has your money, he doesn't care, "ma'am."