Nails Vintage

LOVE this place. I'm the type that does everything DIY to save money but I trust my nails to Vintage nails. I'm not sure why anyone would waste time complaining about $2 for an extra service but I personally prefer this place to any others in the area because of the great quality and unbeatable prices for their services. Will ALWAYS go back to them and as a person that works in 2 different realms of customer service... I give them an A+

I have always believed in encouraging neighborhood businesses and hence patronized the Vintage nail salon. I have always paid $10 for a French nail polish, and yesterday (almost a year and a half of being their customer) the lady asked me to pay $2 extra for the same service, stating that she had cut my toenails. I insisted that I had always paid $10 for the same service each time to the other lady who worked there (who was on leave the day this happened). She insisted that because she had cut my nails, I needed to pay the extra $2. This really made me very upset because the rates on the chart say $10 for a French. The next day I went back to talk to the other lady and she too insisted that she had never cut my nails and hence never charged the additional $2 previously. This annoyed me thoroughly as each time the lady asked me if I wanted my toenails cut round or square. I would have claws on my toes if she did not cut them each time I went there every month.



I don't know their motive in charging the additional $2, but my fuss is regarding a matter or principle. If the chart says $10, then that's what I want to pay. I told them to write on the board that for cutting the toe nails they would charge $2. It sounds stupid, but I don't know why they insisted that they had never cut my toenails before. How can anyone ever do a pedicure or do the nails without cutting and filing them?



I am a college professor, and the $2 extra charge is not the problem. I leave tips 5 times that. But I refuse to be cheated and exploited. Never going back; neither are my friends.