Honda Express Service

Absolutely worst car dealership you can ever come across.
no customer service what so ever.
rates are 10times higher than market prices and the quality of the works is the worst you can get. Totally Avoid it. This was my 4th Honda lease but first from this dealership, hard to even explain how poor the overall experience has been. I had my maintenance contract covering oil changes and regular maintenance- but they would not honor it anymore (as they changed their ownership on paper to screw the customers).
Please go to any service facility or any dealership, but totally avoid this location.

Talk about horrible customer service!!!!

So my girlfriend and I went last Saturday to purchase a vehicle, the sales person mike is a liar, he doesn’t know the answer to the questions you ask him and he doesn’t even try to get an answer. He wants to act like he is "on my team trying to beat the finance guy" yeah right! He was clearly trying to convince me to pay a ridiculous high price.

But wait... It gets worst with Alex the finance guy...

When we finally come to an agreement on the car price, the finance guy Alex is a complete liar, says one thing and the very next day denies everything. He was nice while he made the sale, but then a complete jerk & rude. When i asked for his business card, he just threw it on the desk for me to get. He lied on the Honda warranty, did not go over all the options, will not answer your questions directly, gives you the run around on almost everything. He said he was going to try to help us and have us talk to the owner to get help, and all he did was bring his coworker acting as a manager. He had promised us a meeting with the owner, we set a time to meet, we get off from work, and when we get there, nobody even knows about our case and we never got to meet with him. Alex made it very clear that he does not care about customer service or experience, as long as he makes a sale out of false advertisement. He went back and edited the documents she had signed. He talked about reviewing a video, but after he reviewed it, he changed his mind about going over it with his manager and us. Complete scam!!! Do not let him talk you into the extended warranty, he will say anything to get the sale. Doesn’t even acknowledge or shake your hand once there is an issue to be addressed.

Please read this and think about it before going to Honda Cars of Katy!!! They are a liars, rude, selfish, and do not keep their word.

I was given one price over the internet. When I went in to purchase a car, EVERY car had thousands of dollars added onto the price for things like "protection package". There is no option to have them removed.

Was told the car was on the lot, an hour later when i arrive they sold it the day before...the internet people are just luring people in then asking if they can sell you something else! Lying to people just to get you in the door..the salesman introduced me to the used car manager and she lied to my face..she seemed unprofessional...i then overheard her yelling and screaming at the salesman to try to sell me a different car, poor guy looked frustrated, very unprofessional.

My husband went to look at a Civic Si there, ready to purchase with a trade in... WORST EXPERIENCE EVER. I'll try to condense his experience... they took 3 days to get him a REAL quote (not "Oh yeah... should be no problem to get it at $price). In the meantime, they never called him back, even when they told him a specific time to expect the call back. William was his salesman, and while he was very nice and easy going, obviously communication is not his (or anyone else's) strong point. The only time my husband spoke to them was when he called them himself. Before they even got him the actual monthly payment amount they let him take the car for a couple days (he works at a shop and wanted to check it out there). He came in to bring it back and talk numbers (as they'd been planning for 3 days), and they made him wait for about an hour before someone came to speak with him. They quoted him a 20% interest rate when BMW had quoted him an 8% interest rate. The monthly payment was $200+ higher than the rate they said they could get him. They obviously got him in the car thinking he would fall in love and impulsively buy it without caring about the actual monthly payment... WRONG. My husband had to DEMAND his keys back. It was a waste of 3 full days time, and not only did the staff not care about the customer, they didn't even call him back... isn't that considering something like an auto sales crime... seems like all other dealerships won't STOP calling you! This is by far our WORST EVER dealership sales experience-- Unless you have time and money that you're looking to waste, do not visit this dealership. This is the first online complaint I have ever had to write.