Saint Lukes Northland

Horrible (and a very expensive) experience. I went to the ER on a Monday night (less than 2 months ago) with excruciating abdominal pain. They completed a few tests & procedures, including a CT scan. All the doctor could tell me was that I had an inflamed small intestine...he couldn't explain anything more. No further testing or details into which small intestine or what. He sent me home that night with some prescriptions...and things got really bad. My symptoms got a whole lot worse..I even puked on the drive home from the ER. I ended up going to a different ER less than 48 hours later - at Liberty Hospital. After tests, it was clear that I had appendicitis and needed surgery ASAP. Plus, it had gotten so bad that my appendix was affecting my Fallopian tubes and colon - further complicating my surgery AND recovery. I was at Liberty Hospital for 8 days and 7 nights! The ER doctor at St. Luke's completely missed this appendicitis -- resulting in more bills and a complicated recovery for me. So incredibly angry. Even thought St. Luke's North is closer to my home -- I take the longer drive to Liberty.

The emergency room, was one of the most horrible experience i have had in a long time. I took my sister, she had been having allergic reaction to something, welts all over her body. She had been put on Predizaon , and it was effecting her terrible. Lips swollen and was afraid.

From the start Brian (with and "I" as he stated) was dismissive and rude. He made her feel like trash. He told her if her she had been worried about not being able to breath since that morning, and it was 5:00PM she would have been dead by now. He didn't even look at her body. I know his job is to assess the situation ( since he is only the triage nurse) but in my opinion he is supposed to show kindness and to calm her, not make it worse. To let her know she is now at a place that has her best interest in mind.

The first nurse "Katie" after leaving Brian with an "I" must have been upset with us since we let her coworker know how we felt. She came to do the IV and messed up and said "Oh that first try just blew up on me", she was bleeding.

All the while SHE WAS NOT WEARING GLOVES. UNACCEPTABLE

I do want to say the doctor was very nice and kind, as was the last nurse Phoebe.

Also the secretary "Hope" that took the information was beyond the kindest of them all.