Chipotle Mexican Grill

So I had retired from Chipotle for about a year due to eating it waaaaay too much for a couple of years. This, along with the quality of food and service changing, over time. I recently moved to KCMO and in the past, when I’ve visited the city, I liked a particular location; Sterling Ave. in the past, the food and service were always great! Too bad that was NOT the case, at all today!! I probably wouldn’t have completed a review IF it was just one thing. Unfortunately for them, I have a LIST!!! First, there were multiple things they had nearly run out of; white rice, black beans, steak, veggies, fresh tomato salsa, corn. The young lady taking orders was left alone on the line with NO ONE attempting to assist her, even when she asked; not even the manager (assuming she was the manager). Speaking of, the ‘assumed manager’, she was attempting to straighten up messes but as she’s doing this, she’s SLAMMING things around and mumbling under breath about how nasty they have the line looking. Her exact words, “I don’t know how y’all work like this, this is nasty!” Yes! She said this right in front of me, the customer, as she continues to slam stuff around. The young lady on the line had announced she needed a few things and NO ONE responded to her nor did they bring what she needed. As the line is getting longer she finally starts assisting with the 2nd half of the line to get it moving because again, although there were several people working, no one was helping her. As I’m watching her finish people’s orders, I have to say, watching her fold a burrito was shocking! She had NO CLUE how to fold/roll a burrito. I was SO GLAD I chose a bowl today but felt bad for the family in front of me; they ordered 4. My 9yr old ordered a burrito but he doesn’t care, he rips apart anyway. (There will be a picture below). Finally, ‘the manager’ begins bringing food out to refill. BUT, she did not bring one thing the young lady had requested. At this point, there was no more steak and no more beans. There was someone cutting steak; slow as molasses, so that wasn’t coming anytime soon. Now mind you, I already said they were low on veggies, but there was none being cooked at this time. I requested a side of sour cream & cheese and two sides of chip and guac. She made the two sides of guac but I noticed there were NO CHIPS anywhere!! So I asked and was told, I’m not sure. Let me see if we have some in the back. I then informed them, I don’t want guac if there are no chips. The cashier went to the back and put together one bag of chips and told me that was it. I TOTALLY understood why when I got home and ate them; they were old and stale!!!!! Anyway, at this point, I CAN’T WAIT to get out of this restaurant!! BUT, unfortunately for them, there was ONE MORE issue with this location; the trash piling up at the back door!! It was unreal!! There were boxes and trash bags just thrown to the ground!! In nearly 90 degree weather, trash was just tossed to the ground; DISGUSTING!!! (There will be pics below). When I looked to see how far the trash bin was, I had to laugh, it was at the end of Chipotle’s sidewalk, it’s RIGHT THERE!!! You can’t walk the trash to the bin!!?? As I drive behind the building, so I can take a pic of the trash bin to show how close they are to it, someone comes out of the back door and throws ONE MORE BAG down!! Man! How I wish I caught that on video!! Needless to say, I will again be RETIRING FROM CHIPOTLE!! Today, was the LAST DAY they will ever get my business. I wish they still had the same values and concern for customer service they once had.....it’s really sad!!

I love to eat here. Great food for the price, and you get alot of it. Could eat here every day.

Great service, will make sure sure everything is done to your liking. If you have any problems, the management of this newly opened Chipotle location is fantastic!



Food is amazing as you get to choose what type of meat and sides you want on either a burrito or in a bowl with some freakishly amazing guacamole. They also have a kids menu.