Beauty Brands

I have had outstanding experiences at this location. However I have had some poor ones as well. The latter unfortunately stuck. After having my scheduled appointment rescheduled for a full week later, I experienced a strange styling experience where my requests were brushed off by the staff. My stylist all but ignored pictures I showed her to help communicate the style I was looking for. The other ladies on staff did a wonderful job of pretending I didn't exist as I perused product while my color developed. My stylist complained and gossiped about the young lady scheduling appointments by phone, blaming her for not asking the right questions. This was extremely awkward for me. The stylist kept telling me that she didn't have time to do what I wanted over and over. She tried to plead my case to the district manager who happened to be on site that day, but when she returned I was told that she would be able to complete my request weeks later and only with the understanding that my request would be met "just this once". I seriously felt like a child being scolded. At one point I asked if it might be better if I come back another time, while sitting in the chair, and my stylist replied, "I mean maybe...can you?" I was floored. I agreed to come back a few weeks later and on the day before my appointment I received two calls within an hour of each other confirming and canceling my appointment AGAIN. The only redeeming quality thks location had was the very kind, helpful, and capable manager on duty who seemed genuinely interested in helping me. What was my insane request you ask? Marie Antoinette hair? Instant dreadlocks? A five-foot tall Mohawk constructed from extensions? None of these. I committed the devious sin of asking to have ny hair lightened to blundering brunette. How was my request explained to be impossible to achieve? Science. Yes, hairstylist actually told me that "it was just science". Madam, I believe the word you wanted was "chemistry", and obviously we have none.