Modern Paintless Dent Removal

I have used MPDR five times in the last 15 years but not recently. I had work performed by the owner and his son in the past, they where professional and their work top notch. Seems though that things have changed dramatically. I called to set an door ding fix appointment for our brand new Audi and was told they no longer do mobile service and that I would need to meet him at his shop or a dealership. No problem I made an appointment for 9am a week later at his shop, he asked that I call him the morning of the appointment before 8am to confirm. I called at 7:30 am and was told he could not do it at the time he set because he had a dealership call that morning before I did. So much for a scheduled appointment. He asked if I could come later so I agreed because I had taken the day off to get this work done. While I was on the way to the rescheduled appointment he called and said "a Dr. with a $160K Mercedes" called and needed an "emergency" appointment so he could not meet me at the now rescheduled time but would call me back in 30 minutes to make other arrangements or would make an exception and come to my home. It is now two days later and I have still not received a return call. Seems that "service" even to a past customer is just a word in his advert now. I have booked an appointment with another local company who does the same work and won't bother MPDR again with my business.