indy chicken limo

Stay far, far away from this company. I think this very well may be the worst service I've received from any company in my life. I booked their Party Bus for our wedding. They were to transport our wedding party from the church, to the Indianapolis Museum of Art for pictures, and then to the reception venue. The driver never showed up at the church. I was finally able to get ahold of Ernie, the owner, who told me the messaging system had a problem and the driver never received the notice to get us. I booked the service over a month in advance and contacted the company a couple of weeks before to confirm. The owner said he could be there in 45 minutes. We were not going to sit there waiting, so we had to buy Uber rides to the IMA so we could at least get some pictures in. The owner eventually met us at the IMA in a bus that did not match the pictures on the site at all. It was a basic transport bus that looked poorly maintained, not the vehicle shown on the website.
After the wedding, the owner ignored four emails I sent requesting a refund for not even coming close to providing the service that I'd contracted for. I did get the owner on the phone and he was extremely argumentative, taking the tone that I should be happy that he did come at one point. He refunded half of my money. I argued that this was unacceptable as their screw up forced us to miss valuable picture time, we had to pay for Ubers to transport the wedding party for some pictures, and the bus provided was not the vehicle we'd paid for. The owner stated "I'm not refunding the total because you had an opportunity to cancel when the driver didn't show. I'm not the father of the bride, so I'm not going to pay for your wedding expenses."
Use any other transportation company in Indianapolis. My experience with this company was absolutely awful. When you're planning your wedding, you don't plan on finding Ubers right after the ceremony because your contracted transportation doesn't show up.

It was NOT a good experience; I reserved and paid for 2 limos 6 months in advance for my wedding. As the date got closer, I called to make sure everything was still in motion. The guy who answered the photo, said he was happy i called because he said i had to change my reservation. He stated that the limos were out of commission due to not have air conditioning. I asked if it would be fixed before the wedding which was 3 months away at the time; he told me no and that I had to use the party. After talking for about 30 minutes, i just went with the party bus because I was tired of going back in forth. A DAY before my wedding, we got a call stating that the party bus broke down and they we had to use a shuttler bus; I was pissed off but it was too late to switch companies. The DAY OF my WEDDING, I was picked up in a broken down, piece of crap bus. It was embarrassing and disappointing. DO NOT US THIS SERVICE FOR YOU WEDDING!!!!

★☆☆☆☆ THEY DITCHED MY THIRTEEN-YEAR-OLD SON AND HIS FRIENDS ON HIS BIRTHDAY! If I could give zero stars I would... I guess I should have come to this page before trusting that a company would actually do what they said they would do. I had to keep calling for MANY days before even reaching Ernie. For three days in a row, his mailbox was full and I was unable to leave a voicemail. When I finally reached him, he said I needed to arrange everything online. So I arranged everything online and he called me on Saturday July 5 at 12:55p to confirm everything. The Chicken Limo was supposed to be at our house at 4:30p so they could take my son and his friends to the Indians game for his 13th birthday. We called and left messages at 4:45, at 5:00, and at 5:15--NO ANSWER and NO ONE EVER SHOWED UP! We scrambled to find another mode of transportation so everyone in our group could make it to the game. We were late to the game. And then, after sending an email yesterday with our confirmation information, he has the audacity to reply and say that there was noting in their system and I should book it ASAP! HOW IS THIS A BUSINESS?! We have the screen shot of when Ernie called to confirm on the 5th. We were "Clucked" by the Chicken Limo!

I gave 1 star, but that is saying too much. As stated in another review, each time I called the person said "Hello". Not Circle City Transportation, how can i help you? Just hello. When trying to schedule for my son's wedding, I was told I would get a call when they were not so busy with Proms. OK, I decided to be patient. I finally called back, me, not them. I received an invoice. I had used a Living Social coupon. Great deal, but the driver was late. When I called, they owner was out of town, and said, "Didn't the driver call you?" No, I said. I asked an ETA, and he said he didn't know. I knew there was construction on the interstate and asked why they weren't prepared for this. He said there was no way to know. Right! He also got very rude with me. Obviously I was distraught since it was a very special day. This was after the wedding was over and we waited for them to arrive! Way too stressful! Go with another company! ALSO NOTE, THAT IN ALL OF THE BAD REVIEWS, AND THERE ARE MANY, Ernie always makes it the customers fault. What happened to the customer is always right, and good customer service?

Ernie replied to me, here is my response,



Reply to Ernie: I never told anyone to wait at the church. I do not know where you got that information. The address was on the pick up sheet! No where on there is anything about waiting at a church. (The wedding was at a residence) I could post the invoice, but that would be inappropriate. I told you to come directly to the house. This is exactly why I would never use you again AND we were NOT extremely late departing. The wedding was over at 5:45 (the time the limo was requested), and people were already leaving.

Super fun, an Indianapolis tradition that is unique!!!

What a great idea. They have the coolest Limo. This is the only place to rent a Limo.