Imperial Pool and Spa Services, Inc.

Horrible service. Lied to my home warranty company, came to my house without an appointment scheduled and without notifying me they had been to my house, rarely return calls (after multiple attempts), and misdiagnosed my problem. Avoid this pool service at all cost. Extremely unprofessional.

Terrible. Lied. Said things were broken that were not. Stopped returning phone calls. Gave bad advice. Tried to commit insurance fraud. Avoid this business.

do not use Imperial, they did not fix the crack in my pool stairs, but charged me $535 I ask them to fix them, but noone answered my calls, must be out of business.

I went with Imperial over several more expensive companies to install a salt-chlorinator on my inground pool. Installation was smooth, and price was great. Turns out the unit was not strong enough for my pool and I still had to add chlorine daily ! I called once a week for 6 weeks, and gave all details on chlorine levels. Every company I called told me that Bruce had installed the wrong size cell for my pool. Bruce told me he was working with the manufacturer to get the replacement at cost - summer ended and I never heard from him again. I had another company close my pool and I guess I'm stuck next year with a $2000 chlorinator that still requires me to use additional chlorine ! This guy doesn't call back, doesn't follow through, and doesn't seem to know what he's doing. He may be cheaper, but learn from my mistake and go with the next highest estimate. AVOID IMPERIAL !!!