Eyeglass World

Better frame selection than anyone in town, eyeglasses very affordable with the buy one-get one deal (even with high index progressive lenses), this store went out of their way to get everything right. Thank you!

I went to the 82nd street store to get contacts and I knew my old script wasn't working for me anymore and I needed a eye exam. After the exam I was given a trial pair to try. I wasn't sure the name brand of the ones I had used from the last place I got them from, so the ones she have me didn't work! I couldn't hardly see anything! I got the name of the brand I always used before, and they have me a trial pair of those with the new script. I still couldn't see with them! I called and got another appointment for another eye exam, and again another trial pair to try. I still can't see very well and I'm going to have to go back yet again! I can only have one exam a year that my insurance will cover, so I'm stuck and can't go anywhere else!

I have been using this store as my eye care and contact lens provider for the last 3 years. They have always been great until this last time I purchased lenses. I was originally going to order only a few boxes of contact lenses before my prescription expired. My current prescription is still just as good as it was a year ago so I did not want to waste money on an eye exam that I knew I didn't need. I was still under a contract to have a certain % knocked off the price of the contacts, but the sales associate convinced me to take advantage of another promotion they were offering. He said if I ordered 8 boxes of contacts that I would be able to get a $55 rebate.



I went ahead, ordered and paid for 8 boxes. He said it would be a week until they would arrive. A week later, I did not receive any notifications about the arrival of the contact lenses so I called them.



They said "the lenses should be here any day, we'll give you a call when they arrive."



I waited 3 days, still no calls. I called back and they said they would have to re-order them and they would put a rush on the shipment. They said, "should be here Wednesday."



Wednesday came, still no calls. I called them back and they said to wait a few more days. I waited...still no calls.



I called back and they said "yes, we have your contact lenses in now. We have 2 boxes here for you."



I said, "there should be 8 boxes.



"Ok, let me check in the back and see if we have more," the associate replied. The associate picked the phone back up, "yes, we have all 8 here for you now."



"Ok, thank you. I will stop by to pick them up today."



I arrived at the store and picked up the lenses and a mail-in form for the rebate. I read the details of the rebate form. It said, "you must order 8 boxes of lenses within 90 days of your last eye exam. Any fraudulent rebate submissions will result in federal prosectution."



When I order the lenses, the associate knew my prescription was about to expire, but he did not tell me the details of the rebate I mentioned above.



To sum things up, it took over 2 weeks for them to get my lenses when it was supposed to only take 1 week. They did not bother to call me to let me know they arrived. They talked me into buying more lenses than I was originally going to in order to get a $55 rebate that I wasn't even legally able to apply for. They knew my prescription was just about to expire, but I don't think they lied to me in order to rip me off. I think they just didn't have the proper knowledge about the rebate that they should have had. Someone should tell them to educate themselves about their promotional offers before offering them to people.



In the end, more than a week of headaches over contact lenses and I spent more money than I should have because of THEM. Other than that they were nice, but I will take my business elsewhere from now on.