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First of all, I am a regular at Rose. I go there every couple weeks and I am not sure why I continue to go back. The last 3 times I've been, my nails have looked terrible. I went in today around 4:30 and other than a lady getting a pedicure, I was the only other customer in there. From the beginning, I was hardly spoken to. You can not understand their mumbling and it produces a very uninviting feeling about being in their (unairconditioned) salon. Once I was seated, the lady did not even ask me what I would like done. She assumed that I wanted a new set and began the removal process. I had to stop her and let her know that I wanted a fill-in only. She seemed incredibly annoyed and started away with that. I noticed that she started peeling off the sides of every nail. I assumed, being a professional, that she would know what she's doing but I was mistaken. After she was done doing whatever she was doing she applied a pinkish coat. I wasn't sure why it was pink but I said nothing. As she was applying it, a customer walked in and started to chat with her. She started to apply the pink coat without looking, resulting in a very bad looking finish. Needless to say, I am very bitter about my experience and I will never, ever go back. If I'm going to pay for a service, I expect an effort to at least be made. I plan on going to another place tomorrow to get them removed.
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Phone: (704) 882-8555
Address: 15080 Idlewild Rd, Indian Trail, NC 28079
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