The KAAWS Clinic

Their yellow pages' reviews is 3.5/5 and there is a reason for that. Maybe they were the good one but not anymore. Here's my story: I've been there three times. The 1st time, they say my puppy was too young to have all the necessary vaccines (he was 6 weeks old) so we just have DAPP, we paid for the vaccines+physical exams for the total of ~$70, although the vet barely touched and examine him. We were told to bring him back a few weeks later to have his DAPP booster, we did bring him back for the booster and this time, they just gave him the shot, I didn't see they'd done any examination on my puppy, maybe they were too professional so they can do it just by looking. I asked the receptionist if it is necessary to do the exam every time we bring him there, and you should know the answer. They told us that the exam is empirical to make sure the puppy can take the vaccines, from what I've seen, there wasn't an actual exam. I also asked if we can come back for rabies shot for the next appointment and they said YES. I asked them twice, and both the vet and receptionist said yes. There was the 3rd visit and we were late about 5', they said they had to charge us the late fee for $10 even though I didn't see any patients nor people waiting, just only us there and every time we came on time, we had to wait around ~15 minutes from our appointment time for both previous visits. That was not a big deal, the reason I hate them so much is that I went there for rabies shots and my puppy was 13 weeks old. We were told that the only thing we can have for him today is DAPP booster, not rabies since he was too young ????? so that will be ~$70+$40+$50 for only DAPP and its boosters, and no rabies shot, seriously?? and every time we were charged for the exam fee, no matter what. It's not optional, you have to PAY for it. If they've done any "real" exam then I have no complaints, no there is no actual exam, just a bit touching and looking, you pay for that kind of examinations

This place is terrible! I took my stray kitten in ONE day after getting him. I have four other animals in my house so I wanted to make sure that I was not bringing anything in to my home. I was told by Dr. Washington that my cat looked like he had ringworm, but it was "going away". He got his shots and some ear cleaner and I went on my way. Three weeks later (today) my whole house hold is covered in ringworm and now my other 4 animals, my sisters two animals and my whole family are being treated for ring worm. Today I was told by Dr. Flowers that "that is price you pay for taking in a stray"! She was actually blaming me for not taking care of my animal when I had him in their office 14 days ago! Today THREE WEEKS LATER my cat was scanned for ring worm and is now being treated. If Dr. Washington had done her job the first time we walked in there, this would not be happened. On top of that my cat scratched Dr. Flowers today and it became clear that she lost her cool and forcefully held down my cat, so violently that his tongue was sticking out and her looked like he was not able to breathe. The only reason why I would ever bring a pet here is to save money. However I spend near $200 dollars in less than a month, so clearly they are not saving any one money, and the doctors are terrible. NEVER. AGAIN. THIS PLACE IS THE ABSOLUTE WORST.

I have had this place recommended to me and I do not understand why. If you can get them to answer the phone they are completely lacking professionalism and they are very negative. Look at the website; it is like they predict all the negative dealings with clients before they even happen. Extremely negative!! Not very welcoming. I did not make an appointment because first I tried to call 2 times in a year and only got busy signal, terrible communication. So I went to the website and was totally turned off by them. I will drive the extra 30 and go to snap.

if you are punctual and care about your pet, this is the place to go! This is the way it should be done! You arrive to your appointment on time so that I won't have to wait when I arrive on time. The service is the most important thing to me, and it's wonderful! They are concerned about your animal's wellbeing and are very informative.

They say they sent out an e-mail saying for what time you're pet has to be there. I never got an e-mail. I got 4 text messages but no e-mail. I was there at 9:10 and on my text message it says to be there at 9. The lady at the front desk, does not know anything about customer services. She said she went to ask the doctor if my dog can't still get spay. And she brings back a piece of paper saying 7- 8:45 am I was suppose to have my dog there before 8:45. Never got an e-mail. So they wanted me to pay a 10.00 late fee reschedule my app. And put down another 25.00 down payment. Don't think so rip off vet doctors. And I will be disputing my 25.00 charge. And will not be going to this place and plus it was not every clean.

Pam brown

Houston Texas

And if the people at Kaaw want to say that they are sorry for my inconvenience they should have my number on file. I had a appt. for dec.1 2014 @ 9 am. My pets name is Miley call me Kaaw and say you are sorry for making me miss a day of work..

HORRIBLE!!!!



THE GIRL WHO ANSWERS THE PHONE MOST OF THE TIME HAS NO CLUE WHAT SHE IS DOING!!!!! GAVE US THE WRONG ADDRESS THEN WHEN WE GET THERE LATE!! BECAUSE OF HER!! THEY DONT SEE THE DOGG THEN ON TOP OF THAT CHARGE 10$ TO RESCHEDULE! ... I WAS HIGHLY UPSET AND I TOLD HER OVER THE PHONE TO GIVE ME HER NAME SHAYLA SOMETHING SIMILAR, AND SHE THEN SAID SHE **NEVER SPOKE TO ME** WHEN I TOLD HER I WAS GOIN TO TELL HER MANAGER!!



I WILL NEVER!!! EVER!!! GO TO THIS PLACE AGAIN!!!

First of all I would like to say to everyone who is complaining about the strict late policies: Would you be a minute late for a job interview? If you know your house is far from the clinic, leave an extra ten minutes early!!! Do you honestly think its ok to just show up to ANY appointment late? NO. You made an appointment for a certain time, BE THERE ON TIME! If you don't think you're going to make it, CALL THEM AND THEY WILL LET YOU KNOW IF THEY WILL BE ABLE TO SEE YOU OR NOT. I have been bringing my pets here since they've opened and I always see angry customers treating the staff at the clinic terribly and so disrespectfully, yet THEY are the ones who arrived to their appointment 10 minutes late.



I think the KAAWS clinic is a great clinic and I believe in everything Dr. B and all of its employees stand for. Sure every business may have a mishap every one in a while but I feel like the staff at the clinic all care about customer satisfaction and helping your pet out the best way. It's a very clean and welcoming clinic, I have not once smelled a "bad smell" there before. KAAWS is the only way I am able to have four pets and not break the bank, so THANK YOU to all the doctors and staff working there. You all should not have to put up with some of the rude and disrespectful people who come through there.

OMG! This place is amazing. We have 4 dogs so vet bill can pile up. We were recommended to KAAWS and gave them a try this year and were very happy. Prices were VERY reasonable and anywhere from 25% - 50% less than our previous vet on Fry Road. We have dealt with 2 vets (female) at KAAWS and they were both great. I highly recommend KAAWS to anyone who needs to save money and still get great care.

I was literally 2 minutes late and got charged ten dollars and was forced to reschedule. 2 freaking minutes.

I read the "bad" reviews and I must say, I was hesitant at first, but went ahead and took my two pets. I had told myself if the feeling was bad when I got there I would leave and loose my deposit. I got there being skeptical. My dogs acted fine during their check up before surgery so I was ok, I did worry of normal mishaps, but it all went well! They were very nice to me and my two dogs. They were very informative as sweet! For these people complaining about being one minute late, my question is would you be one minute late to your interview for a job? Think about other people's time! I was early and absolutely loved this place. If I ever need another spay or neuter I will defiantly be back!

I went to Kaaws Clinic to have 5 of my pets spayed all on the same day. I choose this place not only because of their awesome prices but they also have a in house laboratory. I have had animals spay at low cost places before and this was by far the best experience that I have had. If I had to have animal spayed again this will be the place I'd go.

I'm glad that I took my cats there, the staff is professional and friendly, the place is very clean, and everything was explained to me in advance and best of all; very reasonable prices. My cats showed no sign of being mistreated, were calm and happy campers, showed no sign of stress or anxiety. Thank you KAAWS!!

Best Vet Clinic in Houston! I love the staff, the clinic and the prices. Super clean. I just love the fact that you have to make an appointment and do not have to wait for 2 hours in the waiting room, like other Vet offices. I highly recommend this place. Now that I've found KAAWS I will not take my babies anywhere else!



C. Benitez

I arrived less than 2 minutes late for my appt and was turned away. I have taken all my animals there regularly. I have a very sick dog that takes medication for severe muscle spasms. KAAWS prescribed this medication and has it on file. This time they wouldn't refill without an appt. I arrived less than 2 minutes late. I patiently waited while receptionist was on the phone for 2 minutes. She hung up, looked at clock at 3:19, told me I was late and had to reschedule. I had signed in while she was on the phone and noticed the person before me had signed in at 315 for a 300 appt. As I was waiting and being told i missed my appt the 15 minute late person before me was taken into a room to be seen. I argued what was taking place and was told it was a case by case basis. My dog has to be medicated! The dog that went in on my appt seemed happy and fine. I pleaded for some medication for the time being but was given attitude and refused. Basically my appt was given to the person arriving 15 minutes late and me, arriving 2 minutes late, was turned away. The office manager here is rude, inexperienced, and could care less about animals. They have bad reviews on yelp as well.

Great clinic. Everyone is very friendly, prices are great!

I love the doctors, I love the staff, I love the prices. Best of all my dogs like coming here as much as a dog would love going to the vet. After I had a positive experience here once I have sent my whole family and refered my clients. Best place in Houston HANDS DOWN. Since they see so many clients you must make appointments in advance. Love you Kaaws.

I have taken my dog to them several times for shots, giardia problems, and now a spay. They use the same meds as my old vet but are MUCH cheaper. I have NO complaints. As for the reviewer that gave them 1 star because she came at quitting time, my other vet did the same thing to me, and it was with a bleeding cat. They simply told me they were closing and go to the animal hospital on hwy. 6. I like KAAWS very much and would recommend them.

They are amazing, afforable and they do their best to take care and work in all dogs, not to mention as a college student, they make it easy to take my two dogs in and not burn a whole in my pocket! I trust them comepletely, the vet always explains to me the process of things and makes me feel way more at ease, I will continue only to use KAAWS Clinic!

I just took my dog to this new clinic on FM 529 in Houston and walked away knowing that they do NOT care about the animals. Here is our story.



I have a 10 year old mix bread large dog. This afternoon she was laying at the top of the stairs as she is everyday and I invited her outside to check the mail which she loves to do. This time I was stunned that she just laid there and I had to call her 3 times before she would get up. As she was coming down the stairs, she "yelped" every time she stepped on her front right paw. She yelped as soon as I touched her leg and I was not able to do anything without hurting her. I decided I needed to take her to a vets office to make sure that there was not a broken log or something. When I arrived at KAAWS which was the closest place to my home, I immediately saw that their hours indicated they were open until 5:00pm and it was currently 4:47pm. I went inside and the person behind the desk indicated that they were closed. I told her that the door said they did not close until 5:00 and she responded that they don't have any appointments after 4:00. I asked her what they do in the case of an emergency and she suggested I bring the dog back in the next morning. I asked if she were the doctor and she laughed which just annoyed me that much more.I asked who owned the place and she gave me a doctors name and I asked if the doctor was in, but she just walked into the back without responding. I followed her to ask the question again and she said she was "checking, but the doctor was not in". GIVE ME A BREAK!!!



This place is cheap because of government support. They pretend they care about the animals during their normal business hours when it is convenient for them, but when things might be a little more challenging, they are happy to show they don't care about the animals at all, just the money they get from you and more so from the government support.