Sun Auto Service

It’s always a pleasure to do business with Louetta Automotive. Their service is honest, prompt and reliable at a reasonable cost.

AVOID THIS LOCATION AT ALL COSTS. PLEASE! I made a 1st time visit for an oil change because they are so close. Had to make an appointment which was cool. While my vehicle was up on the rack, they showed me the left 1/2 axle boot pushed back at an angle with white grease around the left transaxle shaft and wheel well. (I found out later that axle grease is black not white!) I took the bait and had Louetta make the repair. They ended up having to replace the axle twice due to failure of seating the snap ring on 1st axle installation. They charged me over $300 for this. I asked them to be sure to top off the auto transmission fluid after the 2nd repair because of losing some fluid during the course of installation. They failed to do this resulting in faulty over-revving & shifting, and a check engine light coming on. I also noticed a vibration when accelerating. I took my Honda across town to mechanics I've known for 30 years. They found: A) low auto transmission fluid; and B) a bad axle, supposedly just replaced new by Louetta Automotive. So had to replace the axle again, a 3rd time. Cost from my mechanics was $177. This little nightmare with these incompetents (or crooks) @ Louetta Automotive cost me almost $750 in repairs and rental cars. Their shop looks nice & clean and has all the righteous "Value statements". AVOID THIS LOCATION AT ALL COSTS. PLEASE! I made a 1st time visit for an oil change because they are so close. Had to make an appointment which was cool. While my vehicle was up on the rack, they showed me the left 1/2 axle boot pushed back at an angle with white grease around the left transaxle shaft and wheel well. (I found out later that axle grease is black not white!) I took the bait and had Louetta make the repair. They ended up having to replace the axle twice due to failure of seating the snap ring on 1st axle installation. They charged me over $300 for this. I asked them to be sure to top off the auto transmission fluid after the 2nd repair because of losing some fluid during the course of installation. They failed to do this resulting in faulty over-revving & shifting, and a check engine light coming on. I also noticed a vibration when accelerating. I took my Honda across town to mechanics I've known for 30 years. They found: A) low auto transmission fluid; and B) a bad axle, supposedly just replaced new by Louetta Automotive. So had to replace the axle again, a 3rd time. Cost from my mechanics was $177. This little nightmare with these incompetents (or crooks) @ Louetta Automotive cost me almost $750 in repairs and rental cars. Their shop looks nice & clean and has all the righteous "Value statements" on the wall. All of their online ratings are filtered to show 5-star perfection. But in reality they are outrageously expensive and - while I can't prove it of course - I think they sabotaged my vehicle for return repairs. STAY AWAY!! P.S. If you are not mechanically inclined and own a Honda, and need a place you can trust, I highly recommend "C&M Honda" in South Houston. I should have gone to them to begin with. Tell them Tom W. sent you.

I've used Louetta Automotive for oil changes, but recently asked them to also check the brakes on my 2009 Yukon Denali (48K mi). The diagnosis was that I needed new brake rotors and pads for both rear wheels at a cost of ~$700. The manager, implied that the pads were "metal to metal" and the repair was urgent.



Given the significant cost, I took the vehicle to the dealership, for a second opinion. I was told by the service manager at Beck and Masten that the brakes show only 30% wear, and that no service was needed.



It's unfortunate b/c I had been happy with Louetta Automotive until now. Do yourself a favor and get a second opinion if you get any repair quotes from this repair center.

I was a first time customer and was very satisfied and happy with the service. Dustin was very upfront and gave me a very good proposal. The final price did not deviate from the original. The customer service and friendly attitudes were a welcome siight. Definitely my auto repair shop of choice...

In May '09 I took my car for State Inspection. They showed me I needed new windshield wipers, which I agreed to. Aprox 3 weeks later when it rained, they seem like they were worse than my old wipers. I never said anything. Then about 3 months later, while having an oil change, they told me I needed new wipers. After I told them that I was just charged for new wipers 3 months ago, they stated they would replace them.

In Dec '08, I took my wifes' car in for alighment, after hitting a curb, & buying 2 new tires,which I told them about & to carefully ck over the car. Supposedly they did.

Now 2 yrs later, & the same 2 tires needed replacing due to bad alignment.. But they proceeded to tell me that I needed new bolts in order to align the car, for $550.00.

I took the car to Lexus for alignment & they had no problem aligning the car.