More Info
- General Info
- PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
- Brands
- Nutro
- Payment method
- amex, check, master card, visa, cash, discover, debit, paypal
- Location
- Village Plaza at Bunker Hill
- Neighborhoods
- Bunker Hill Business Park, Northwest Houston, Spring Branch West
- Other Links
- Categories
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Reviews
08/28/2012
I called ahead to reserve a suite for my 2 dogs. When I walked in to board my dogs for the 1st time here, I handed the receptionist my shot records. She flipped right past them and I showed them to her. She asked me when each shot had to be renewed (as if I had any clue) and another staff member took the 2 leeshes from me so I could sign the papers. They didn't ask me about any behavior or health issues, and 1 of the dogs is a rescue w/an abusive past that I was worried about. Before I could finsh signing my dogs were gone w/out a goodbye. I asked to see where they would be staying (for $80 a day I don't see how that is an absurd request) she told me that only staff is allowed back. I watched as they put my 2 dogs in a medium size cage @ eye level. I was shocked, since I had reserved a suite. A man could tell I was bothered and I explained that I had reserved a suite, and the woman helping me never confirmed the conditions I had requested. The woman came back to the desk from putting my dogs in the cage, and the guy told her I wanted them moved to a suite (as if I hadn't reserved it a week ago, and wanted the favor) and she wrote a new collar and threw the pen down. 3.5 days later when I picked the dogs up, I paid $300 and the guy told me they didn't eat, and 1 of the dogs was extremely nervous (not the 1 w/a past of abuse.) I paid $300 for my dogs to be scared and hungry.
Details
Phone: (713) 932-9909
Address: 9718 Katy Fwy, Houston, TX 77055
Website: http://www.petsmart.com
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