Discount Tire

Worst Service Ever! The "discount" isn't worth the horrible service!

I went to Discount Tire today (at 3050 Ualena Street, Honolulu, HI) to get new tires for my custom 1964 VW Bus. I pull in and the mechanic jacks up my bus and begins working, then the manager (Clarence) comes out yelling... "STOP! That car is illegal!" So I get my title, registration & paperwork from Honolulu Department of Transportation showing my car is legal and classified as a "Street Rod". I also gave them the phone number to RECON so they could verify with David at DoT that it was legal. After about 10 minutes, they verified it was legit and that it was ok so the mechanic began working on my tires again. After pulling one off, he couldn't figure out how to get my spinner knock off hubs off the rim, so the manager came over and told me "you do it!". I thought he was joking, as I was standing there in my board shorts and slippas...I said, "you want me to do it?" He said, "you give me attitude, get out of my shop!"

I told him all I wanted was new tires. And asked him if we could agree to complete the job. He said "get out of my shop!"

I could not believe it! The mechanics and the receptionist all were staring in disbelief too.

I asked him "do you treat all of your customers that way?"

He said "yep...I sure do!"

Just thought I'd let you know the horrible service is not worth the "discount"!

I am letting all of my friends and family as well as several car clubs I am a member of to never do business with Discount Tire.

If you are the owner of this business, I would seriously consider reprimanding this manager for his behavior. This is completely unacceptable!