Brunswick Zone

This place is closed down

I visited this location on a Saturday evening and I had a VERY unusual experience. Each of the following statements made is 100% true and accurate:



- Incredibly understaffed. (I waited 20 minutes at the bar, for 1 beer and a cocktail, and 25 minutes at the concession stand for 2 pink lemonades). Other than a gentleman named Jordan, the bartenders and concessions staff appeared to be very absentminded and worked without a sense of urgency.

- The staff has extremely poor customer service skills. (Lack of communication, unable to properly articulate policies and procedures, inattentive and refusal to assume responsibility).

- Management was slow to provide a very inadequate solution to an issue. (I purchased 2 hours of bowling but only received 1. I waited nearly 45 minutes for the manager to give me a $20 card to use in the arcade, not bowling. While waiting, I watched the manager greet guests that she knew on a personal level, serve as a bartender, and provide back up at the concession stands where several customers became disgruntled and impatient due to the wait times. I was forced to approach her and remind her that I had been waiting for her return. After following up with the GM the following Monday, I found her to be quite unapologetic and dishonest. After being guaranteed a callback on Tuesday, I received a callback FRIDAY).



I am a VERY easygoing patron. After working in retail for years, I've grown a tolerance for mediocre service. However, this experience was unbelievably unacceptable. I'm sure this a fun place to be on a Saturday night. The music was terrific and the other guests were pleasant. However, the quality of SERVICE ruined it for my family.



Just a suggestion to the management team ... take measures to thoroughly reinforce the value of EXCELLENT customer service to staff members. Set up meetings in which it is the CORE of the discussion. Post reminders in employee common areas. It can truly make or break a guest's experience.

Had a birthday party here for my 6 year old daughter and it was not worth the money. DONT PAY FOR A PARTY!!! The "party hero" was more like a villain. She did nothing helpful but pass out cupcakes. I had to do everything myself. I didn't receive things that were in my package but how do you run out of certain things. The workers were very GHETTO. Sad to say but that's why I don't like doing things where black people work. Yes I'm african american so no I'm not racist. To top it off I told the supervisor and she did nothing for my inconvenience. The need better staff