Sunrise Medical Group

Sunrise Medical Group of South Florida claims to be the largest neurology practice committed to the highest levels of patient care. However, support staff have a serious attitude problem. I arrived early before my appointment at 9 AM with a very capable neurologist but was delayed over an hour and a half by their insurance coordinator. She made numerous calls for auto insurance accident related coverage despite the fact that their entire group practice is contracted with my Medicare health plan for secondary payment. My immediate presentation of the health insurance ID card was made after a telephone request had me scheduled as the first appointment. That did not dissuade her from torturing me while she played on her computer and continued making and answering unrelated calls. I complained about the inordinate delay to no avail and was repeatedly told to sit and wait. By the time I got to see the neurologist more than 90 minutes later, my blood pressure was recorded at around 180 over 120. Initially, I decided to seek these services elsewhere. I later decided to stick with their doctor for better coordination of care. However, I experienced similar delays in obtaining follow-up medical services on the second visit. Afterward, week after week past despite numerous requests for an appointment. Months later I got a letter from the neurologist discharging me from his practice since I complained to the practice administrator who assured me the problem would be resolved to my satisfaction. I emailed a request for a discharge plan or report that never materialized. I presume support staff sabotaged that request. It appears they have a spiteful female chauvinist support staff there who arbitrarily treat elder patients like children and particularly those of the male gender who do not appreciate their condescending manner. The doctors may be great but waiting time is outrageous, and level of care is poor.

What I find offensive about this business is their disrespect for patients. Their lack of caring about how long a patient is subjected to sitting in their waiting room. I have always been to the waiting room on time but I've waited no less than 45 minutes after my scheduled time to get into their inner offices and waited 15-30 minutes after that. Never again. And in case you are wondering, with my primary care physician, the wait is no longer than 15 minutes and dentist, always taken on time. This business seems to think that their time is more valuable than mine. Sorry, but not true. It's all about respect, which they have a lack thereof.